Chika Igwe
Glace Bay,NS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.Excellent record of punctuality and work ethic.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
IO Solutions Call Center
10.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Package Handler
Fed Ex Ground
03.2023 - 09.2023
- Followed safety regulations to maintain safe work environment.
- Assembled, sealed, and loaded packages into correct trucks.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Loaded package containers onto forklifts and transported them into packaging areas.
- Monitored and tracked shipment progress to confirm on-time delivery.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
Customer Service Representative
Teleperformance Company
09.2022 - 02.2023
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Driver
Solace Purified Water
03.2019 - 01.2022
- Drove safely in various weather and road conditions to avoid accidents.
- Cleaned vehicle regularly to maintain a professional appearance.
- Obtained signatures from customers upon delivery of goods.
- Followed all relevant traffic laws and safety regulations.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Driver Helper
GIG Logistics
01.2017 - 02.2018
- Displayed very good communication and customer service skills.
- Exhibited good attendance, work habits, and willingness to learn job functions.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Assisted drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- Maintained vehicle organization and cleanliness and reported any issues to driver.
- Maintained clean, orderly work environment free of hazards.
Education
Diploma - Government Management
Cape Breton University
Sydney, NS04.2024
High School Diploma -
Wisdom Spring College
Lagos Nigeria06.2011
Skills
- Punctual and Reliable
- Customer Service
- Inclement Weather Driving
- Confidentiality Understanding
- Traffic Law Observation
- Safety Management
- Time Management
Certification
CPR/AED/First Aid- (National CPR Foundation)
SAFECHECK ADVANCED FOOD SAFETY CERTIFICATION PROGRAM (safecheck)
Drivers License
Class 4 driver holder
REFERENCE
Kelli MacDonald
9025615570
Timeline
Customer Service Representative
IO Solutions Call Center
10.2023 - Current
Package Handler
Fed Ex Ground
03.2023 - 09.2023
Customer Service Representative
Teleperformance Company
09.2022 - 02.2023
Driver
Solace Purified Water
03.2019 - 01.2022
Driver Helper
GIG Logistics
01.2017 - 02.2018
Diploma - Government Management
Cape Breton University
High School Diploma -
Wisdom Spring College
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