Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Chijioke Okoli

Toronto,ON

Summary

Dynamic Business Analyst with a proven track record at Fidelity Bank Plc, excelling in stakeholder management and business process improvement. Successfully led cross-functional teams to streamline operations, enhancing efficiency by automating processes. Adept at requirements elicitation and mentoring, fostering a collaborative environment that drives strategic decision-making and innovative solutions.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Team Lead- Business Analyst

Fidelity Bank Plc
03.2022 - Current
  • Used visualization tools like MS Visio to map business processes and workflows to the solution, as well as user system processes and workflows.
  • Streamlined project management process by implementing Agile methodologies, resulting in more efficient and effective projects.
  • Managed stakeholder expectations by maintaining open lines of communication and providing regular progress updates.
  • Evaluated vendors and negotiated contracts for software products, delivering cost-effective solutions on time and within budget constraints.
  • Collaborated with developers to create user-friendly applications that met business requirements while adhering to budget constraints.
  • Created detailed project plans outlining milestones, resource allocation, and timelines, promoting transparency across all levels of the organization.
  • Identified potential risks and developed mitigation strategies, preventing project delays and cost overruns.
  • Increased efficiency by automating manual processes using appropriate technologies such as scripting languages or software tools.
  • Provided expert advice on industry best practices during critical decision-making phases of projects.
  • Conducted thorough requirement analysis, ensuring that business needs were accurately translated into technical specifications.
  • Led cross-functional teams in designing and implementing innovative solutions for complex business problems.
  • Championed change by effectively communicating the benefits and potential challenges associated with new projects or processes, resulting in increased buy-in from team members.
  • Implemented performance metrics tracking systems, enabling accurate monitoring of team progress toward achieving project goals.
  • Established strong relationships with internal customers by actively listening to their concerns and addressing them promptly.
  • Conducted comprehensive gap analysis to identify areas of improvement and presented findings to stakeholders, driving business transformation initiatives.
  • Translated and documented detailed business requirements into functional and technical requirements and presented to internal project teams and stakeholders.
  • Enhanced team collaboration through regular communication, leading to increased productivity and successful project completion.
  • Optimized existing processes through continuous improvement initiatives, resulting in streamlined operations and reduced costs.
  • Facilitated workshops with stakeholders to gather input on business requirements, fostering a collaborative approach to problem-solving.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Created dashboards to monitor and track key performance indicators.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Generated standard and custom reports to provide insights into business performance.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Developed complex dashboard and reporting tools to track business performance metrics.
  • Deployed predictive analytics models to forecast future trends.
  • Partnered with the Application Support Team and business stakeholders to gather and document business needs.
  • Mapped business requirements to technology and data solutions, identifying capabilities and gaps between business needs and standard application functionality.
  • Participated in the intake, prioritization, and tracking of requirements processes, responsible for tracking of functional and technical requests.






Business Analyst

Fidelity Bank Plc
01.2018 - 02.2022
  • Ensured integrity and quality of data, using established CCS and best practices.
  • Assessed requests for mass data uploads & exports.
  • Analyzed existing data sources and systems to understand process and data requirements.
  • Increased resource efficiency by analyzing detailed business requirements.
  • Enhanced customer loyalty with targeted analytics strategies, pinpointing areas for improvement in service delivery.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Developed, documented, and executed system test plans to assess the integrity and accuracy of business processes, solution configuration, enhancements, customizations, and patches.
  • Met with internal stakeholders to understand the project's goals and objectives
  • Analyzed requirements using data, reports, documentation, and other inputs to identify possible solutions and opportunities for improvements and optimization
  • Provide guidance for system and process workflow template creation and maintenance.
  • Provided support during user acceptance testing (UAT) and post-implementation phases.
  • Coordinated with stakeholders to manage change requests and ensure proper approval processes are followed.
  • Developed and maintained end-user system training documentation and delivered training to users as required.
  • Developed and maintained business process documentation and considered compliance in all business process analysis and redesign activities.
  • Research and evaluate third-party vendors or software solutions based on requirements.


Relationship Manager(Commercial Banking)

Diamond Bank Plc
11.2012 - 12.2013
  • Built and maintained relationships with new and existing clients while providing a high level of expertise.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
  • Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
  • Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
  • Negotiated and closed complex deals with key clients, securing significant revenue streams.
  • Spearheaded client retention initiative that significantly reduced churn rates through strategic engagement efforts.
  • Conducted in-depth market research to identify new business opportunities and potential areas for expansion.
  • Conducted regular review meetings with clients, ensuring their investment portfolios were on target to meet their objectives.
  • Developed and implemented a comprehensive client onboarding process, significantly reducing time to full service activation.
  • Achieved high levels of client satisfaction through meticulous attention to client needs and preferences.
  • Delivered personalized client presentations, effectively communicating value proposition of services.
  • Enhanced client communication through adoption of new digital tools, improving accessibility and response times.
  • Organized and participated in client appreciation events, fostering strong community and enhancing client loyalty.
  • Strengthened client relationships through regular, personalized communication, ensuring high levels of client satisfaction and retention.
  • Initiated feedback loop with clients, leading to improved service offerings and client satisfaction.
  • Facilitated seamless communication between clients and service departments, ensuring timely resolution of issues.
  • Increased client trust and loyalty by providing consistent, high-quality advice on products and services tailored to their needs.


Relationship Officer

Keystone Bank Limited
07.2008 - 10.2012
  • Facilitated meetings and discussions between clients, sales and delivery teams.
  • Increased referral business by actively networking within the community and participating in local events representing the bank.
  • Monitored, followed-up and escalated cases to meet customer response commitments.
  • Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
  • Managed a portfolio of high-value clients, ensuring their financial needs were met through tailored investment strategies.
  • Retained valuable customers by identifying opportunities for account expansion and addressing areas of concern before they escalated.

Education

MBA - Management

Obafemi Awolowo University
Ile-Ife
10-2010

Bachelor of Science - Mass Communication

Nnamdi Azikiwe University
Awka
11-2000

Skills

  • Training and mentoring
  • Functional specifications
  • User acceptance testing
  • Software development life cycle
  • Requirements elicitation
  • Stakeholder management
  • Problem-solving
  • Business process documentation and visualization
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Stakeholder engagement
  • Client relationship management
  • Business process improvement
  • Quality assurance
  • Microsoft Office 365 Suite
  • Agile methodologies
  • Gap analysis
  • Requirements gathering and documentation skills
  • Teamwork and collaboration
  • Fluency in English language
  • Knowledgeable in CRM tools
  • Ability to work under pressure

Languages

English
Native or Bilingual

Certification

  • Certified Business Analyst Professional(CBAP), International Institute of Business Analysis(IIBA) ,August 2023

Timeline

Team Lead- Business Analyst

Fidelity Bank Plc
03.2022 - Current

Business Analyst

Fidelity Bank Plc
01.2018 - 02.2022

Relationship Manager(Commercial Banking)

Diamond Bank Plc
11.2012 - 12.2013

Relationship Officer

Keystone Bank Limited
07.2008 - 10.2012

MBA - Management

Obafemi Awolowo University

Bachelor of Science - Mass Communication

Nnamdi Azikiwe University

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Chijioke Okoli