Chijioke Okoli
Toronto,ON
Summary
Dynamic Business Analyst with a proven track record at Fidelity Bank Plc, excelling in stakeholder management and business process improvement. Successfully led cross-functional teams to streamline operations, enhancing efficiency by automating processes. Adept at requirements elicitation and mentoring, fostering a collaborative environment that drives strategic decision-making and innovative solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Team Lead- Business Analyst
Fidelity Bank Plc
Lagos
03.2022 - Current
- Used visualization tools like MS Visio to map business processes and workflows to the solution, as well as user system processes and workflows.
- Streamlined project management process by implementing Agile methodologies, resulting in more efficient and effective projects.
- Managed stakeholder expectations by maintaining open lines of communication and providing regular progress updates.
- Evaluated vendors and negotiated contracts for software products, delivering cost-effective solutions on time and within budget constraints.
- Collaborated with developers to create user-friendly applications that met business requirements while adhering to budget constraints.
- Created detailed project plans outlining milestones, resource allocation, and timelines, promoting transparency across all levels of the organization.
- Identified potential risks and developed mitigation strategies, preventing project delays and cost overruns.
- Increased efficiency by automating manual processes using appropriate technologies such as scripting languages or software tools.
- Provided expert advice on industry best practices during critical decision-making phases of projects.
- Conducted thorough requirement analysis, ensuring that business needs were accurately translated into technical specifications.
- Led cross-functional teams in designing and implementing innovative solutions for complex business problems.
- Championed change by effectively communicating the benefits and potential challenges associated with new projects or processes, resulting in increased buy-in from team members.
- Implemented performance metrics tracking systems, enabling accurate monitoring of team progress toward achieving project goals.
- Established strong relationships with internal customers by actively listening to their concerns and addressing them promptly.
- Conducted comprehensive gap analysis to identify areas of improvement and presented findings to stakeholders, driving business transformation initiatives.
- Translated and documented detailed business requirements into functional and technical requirements and presented to internal project teams and stakeholders.
- Enhanced team collaboration through regular communication, leading to increased productivity and successful project completion.
- Optimized existing processes through continuous improvement initiatives, resulting in streamlined operations and reduced costs.
- Facilitated workshops with stakeholders to gather input on business requirements, fostering a collaborative approach to problem-solving.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Created dashboards to monitor and track key performance indicators.
- Collaborated with stakeholders to identify business needs and data sources.
- Generated standard and custom reports to provide insights into business performance.
- Generated ad-hoc reports to evaluate specific business requirements.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Deployed predictive analytics models to forecast future trends.
- Partnered with the Application Support Team and business stakeholders to gather and document business needs.
- Mapped business requirements to technology and data solutions, identifying capabilities and gaps between business needs and standard application functionality.
- Participated in the intake, prioritization, and tracking of requirements processes, responsible for tracking of functional and technical requests.
Business Analyst
Fidelity Bank Plc
Lagos
01.2018 - 02.2022
- Ensured integrity and quality of data, using established CCS and best practices.
- Assessed requests for mass data uploads & exports.
- Analyzed existing data sources and systems to understand process and data requirements.
- Increased resource efficiency by analyzing detailed business requirements.
- Enhanced customer loyalty with targeted analytics strategies, pinpointing areas for improvement in service delivery.
- Provided technical support for troubleshooting analytics and reporting issues.
- Collaborated with stakeholders to identify business needs and data sources.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed, documented, and executed system test plans to assess the integrity and accuracy of business processes, solution configuration, enhancements, customizations, and patches.
- Met with internal stakeholders to understand the project's goals and objectives
- Analyzed requirements using data, reports, documentation, and other inputs to identify possible solutions and opportunities for improvements and optimization
- Provide guidance for system and process workflow template creation and maintenance.
- Provided support during user acceptance testing (UAT) and post-implementation phases.
- Coordinated with stakeholders to manage change requests and ensure proper approval processes are followed.
- Developed and maintained end-user system training documentation and delivered training to users as required.
- Developed and maintained business process documentation and considered compliance in all business process analysis and redesign activities.
- Research and evaluate third-party vendors or software solutions based on requirements.
Relationship Manager(Commercial Banking)
Diamond Bank Plc
Trade Fair Complex, Lagos
11.2012 - 12.2013
- Built and maintained relationships with new and existing clients while providing a high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Negotiated and closed complex deals with key clients, securing significant revenue streams.
- Spearheaded client retention initiative that significantly reduced churn rates through strategic engagement efforts.
- Conducted in-depth market research to identify new business opportunities and potential areas for expansion.
- Conducted regular review meetings with clients, ensuring their investment portfolios were on target to meet their objectives.
- Developed and implemented a comprehensive client onboarding process, significantly reducing time to full service activation.
- Achieved high levels of client satisfaction through meticulous attention to client needs and preferences.
- Delivered personalized client presentations, effectively communicating value proposition of services.
- Enhanced client communication through adoption of new digital tools, improving accessibility and response times.
- Organized and participated in client appreciation events, fostering strong community and enhancing client loyalty.
- Strengthened client relationships through regular, personalized communication, ensuring high levels of client satisfaction and retention.
- Initiated feedback loop with clients, leading to improved service offerings and client satisfaction.
- Facilitated seamless communication between clients and service departments, ensuring timely resolution of issues.
- Increased client trust and loyalty by providing consistent, high-quality advice on products and services tailored to their needs.
Relationship Officer
Keystone Bank Limited
ASPAMDA Branch, Lagos
07.2008 - 10.2012
- Facilitated meetings and discussions between clients, sales and delivery teams.
- Increased referral business by actively networking within the community and participating in local events representing the bank.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
- Managed a portfolio of high-value clients, ensuring their financial needs were met through tailored investment strategies.
- Retained valuable customers by identifying opportunities for account expansion and addressing areas of concern before they escalated.
Education
MBA - Management
Obafemi Awolowo University
Ile-Ife10-2010
Bachelor of Science - Mass Communication
Nnamdi Azikiwe University
Awka11-2000
Skills
- Training and mentoring
- Functional specifications
- User acceptance testing
- Software development life cycle
- Requirements elicitation
- Stakeholder management
- Problem-solving
- Business process documentation and visualization
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Stakeholder engagement
- Client relationship management
- Business process improvement
- Quality assurance
- Microsoft Office 365 Suite
- Agile methodologies
- Gap analysis
- Requirements gathering and documentation skills
- Teamwork and collaboration
- Fluency in English language
- Knowledgeable in CRM tools
- Ability to work under pressure
Languages
English
Native or Bilingual
Certification
- Certified Business Analyst Professional(CBAP), International Institute of Business Analysis(IIBA) ,August 2023
Timeline
Team Lead- Business Analyst
Fidelity Bank Plc
03.2022 - Current
Business Analyst
Fidelity Bank Plc
01.2018 - 02.2022
Relationship Manager(Commercial Banking)
Diamond Bank Plc
11.2012 - 12.2013
Relationship Officer
Keystone Bank Limited
07.2008 - 10.2012
MBA - Management
Obafemi Awolowo University
Bachelor of Science - Mass Communication
Nnamdi Azikiwe University