Chihana Murakami
Vancouver,BC
Summary
Proven in delivering exceptional guest service and maintaining high food safety standards, I excelled at Restaurant Haru by fostering a welcoming environment and ensuring guest satisfaction. Skilled in conflict resolution and fluent in Japanese and Korean, my leadership at Kannaduki significantly reduced wait times, showcasing my ability to enhance customer experience efficiently.
Overview
10
10
years of professional experience
Work History
Food and Beverage Industry
Restaurant Haru
04.2023 - 06.2024
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Checked on guests throughout meal to attend to needs and provide great service.
- Memorized dynamic menu options to accurately relay offerings to guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server Assistant Manager
Kannaduki
04.2022 - 08.2022
- Provided high-end customer service in an upscale restaurant.
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Reduced wait times with effective table management strategies, enhancing customer experience.
- Maintained a high level of product knowledge by consistently staying up-to-date on menu offerings and ingredients used in dishes.
Banquet Server
Hotel Nikko Nara
04.2014 - 03.2017
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Served as a banquet server in a high-end hotel, providing exceptional service during large-scale events and private functions.
- Provided attentive service to guests in a fast-paced, formal dining environment, ensuring satisfaction during high-profile events.
Education
Associate of Arts - Early Childhood Care And Education
Ryukoku University
Kyoto03.2017
Skills
- Food handling safety
- Food safety practices
- Guest satisfaction
- Guest service
- Fluent in Japanese and Korean
- Korean and Japanese Fluency
Languages
English
Limited Working
Korean
Full Professional
Japanese
Native or Bilingual
Timeline
Food and Beverage Industry
Restaurant Haru
04.2023 - 06.2024
Server Assistant Manager
Kannaduki
04.2022 - 08.2022
Banquet Server
Hotel Nikko Nara
04.2014 - 03.2017
Associate of Arts - Early Childhood Care And Education
Ryukoku University
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