Chigozie Okwara

• Manage inquiries within the defined scope of the role and redirecting as appropriate enhancing student satisfaction and efficiency by 20%
• Lead event planning, including job fairs and presentations, resulting in a 15% increase in student engagement and performance
• Streamline administrative collaboration, boosting interdepartmental efficiency by 20% and reducing operational delays by 15%
• Conduct performance appraisals for junior team members, providing feedback that improves productivity by 15%
• Apply strategic vision to enhance customer service and process improvement initiatives by using metrics and data analysis to track key performance indicators (KPI) and measure growth
• Provide administrative support and assist in managing financial issues, invoicing, and travel arrangements.

• Implemented solutions to address issues and align with business objectives by applying data driven design and analytical skills for end-to-end execution
• Managed office administration including scheduling, invoicing, and handling queries from different departments
• Developed HR policies, ensuring compliance and consistency, and strengthened employee skills through targeted training
• Conducted workforce analysis, aligning talent management strategies with organizational goals and increasing overall efficiency by 15%.

Developed and implemented comprehensive HR policies, leading to a 20% increase in policy compliance, which strengthened organizational standards and reduced incidents of non-compliance

• Led comprehensive onboarding initiatives, creating structured and supportive environment for new hires, which significantly enhanced their integration and reduced first-month attrition by 25%
• Facilitated targeted training sessions aimed at upskilling employees, which resulted in measurable 15% improvement in overall performance metrics and increased productivity across teams
• Handled financial issues, including budget tracking, and monitored expenses to ensure alignment with departmental goals.

• Sourced candidates through multiple channels solving talent gaps resulting in a 30% increase in qualified applicants
• Collaborated closely with hiring managers and other stakeholders to identify and address specific staffing needs developing tailored recruitment strategies that improved the quality of hires and reduced time-to-fill by 30%
• Organized engaging training events that included interactive activities and team-building exercises resulting in an 18% improvement in employee performance metrics and increased participation
• Employed strategic thinking for continuous improvement and complex projects management
• Handled office administration, including scheduling appointments, processing contracts, and managing email correspondence.