CHIGOZIE IKEM
Victoria,BC
Summary
Strong understanding of mortgages, credit and lending practices gained from over 10 years of retail banking experience. Proven track record in sales, generating new businesses of more than $1,000,000 per quarter in credit and investment products. Highly effective interpersonal skills with the ability to develop and maintain great long-term relationships with clients, prospective clients, and co-workers. Strong computer/technical skills with experience using Microsoft Office Suite, Customer Relationship Management (CRM), Loan Origination System, and Financial Planning software. Exceptional customer service skills, with a knack for answering questions clearly and solving problems. Senior Collection Officer with finance experience and debt collection background. Disciplined with undeniable management Skills Established Collection Officer with auto finance experience and debt collection background. Disciplined with undeniable research and time management skills. Proven history of excellent service and detail-oriented work.
Overview
8
8
years of professional experience
Work History
Collection Officer
Unity Bank PLC
06.2018 - 06.2022
- Analysed clients’ financial portfolios to develop financial strategies to achieve set goals and targets
- Reviewed and approved secured and unsecured credit applications such as Credit Cards, Lines of Credit, personal loans, mortgages, and home equity lines of credit
- Networked within the branch’s host community to develop new business relations, quality referrals and attract new clients
- Educated clients on the need for credit protection on credit facilities to ensure they are covered in times of disability, critical illness, and death
- Provided legendary customer service experience to ensure client satisfaction and repeat business
- Coached front-line staff to identify new business opportunities and generate quality referrals
- Handled escalations from front line staff and made decisions based on the bank’s policy and established guidelines
- Handled start and end of day operations of the branch while ensuring security guidelines are adhered to.
- Documented all daily collections and delinquent account activities by uploading information to company's database.
Financial Advisor
Unity Bank PLC
06.2014 - 05.2018
- Provided exceptional client service by developing and deepening relationships, maintaining regular communication, and providing timely responses and value-added information and advice to clients
- Proactively provided needs-based advice while developing and presenting customized financial solutions to help clients improve their overall financial well-being
- Utilized sound interviewing, judgement, and analysis skills to identify and provide recommendations on credit products including mortgages, secured and unsecured loans, lines of credit and credit cards
- Opened new client accounts and provided other banking solutions to meet client needs
- Generated referrals for more complex needs to small business or wealth management teams
- Increased branch profitability by regularly exceeding individual sales goals, while acting in the best interest of clients
- Identified opportunities to develop business within the community and attracted new clients to Unity Bank by participating in community and corporate campaigns as a representative of the Bank.
Education
Master of Science in Business Administration -
National Open University
01.2018
Bachelor of Science in Economics -
Ebonyi State University
01.2008
Skills
- Foreclosure Preparations
- Skilled in [Software]
- Debt Collection Processes
- Telephone Etiquette
- Regulatory and Compliance Understanding
- Analytical Reasoning
- Superior Attention to Detail
- Monitoring Processes
- Customer Service Management
- Policy Enforcement
Languages
English
Professional Working
Timeline
Collection Officer
Unity Bank PLC
06.2018 - 06.2022
Financial Advisor
Unity Bank PLC
06.2014 - 05.2018
Master of Science in Business Administration -
National Open University
Bachelor of Science in Economics -
Ebonyi State University