Chiereza May David

Inputs mortgage transactions through Filogix, a Mortgage origination system and drafts critical correspondence. Manages a multi-line phone system, ensuring seamless communication. Restocks supplies and places purchase orders. Executes a streamlined record filing system. Contributes innovative ideas in brainstorming sessions for marketing initiatives. Organizes high-impact promotional events. Schedules office meetings and client appointments. Responds promptly to emails and other correspondence. Manages company inventory and budgets, performs minor bookkeeping, monitors company expenses, payments, and employee salaries, and issues checks.

Key Contributions:

• Innovative Marketing Initiatives: Contributed ideas that increased customer interaction by 25% and boosted brand visibility by 15% through successful marketing campaigns and high-impact promotional events.
• Enhanced Operational Efficiency: Streamlined the record filing system, boosting operational efficiency by 30% and reducing administrative overhead by 20%.
• Financial Management: Managed inventory and budgets, performed minor bookkeeping, and reduced unnecessary expenses by 10% through accurate financial records and effective budget management.

• Manage stock room by maintaining the company's supplies which includes Cups, Lids, and Dry ingredients
• Verified clerical computations against physical count of stock and adjusted errors in computation or count
• Apply regulations in regards to food safety procedures based in Good Manufacturing Practices.Monitor the production line for problems such as pile-ups and jams
• Performs packaging and prepares products for shipment
• Maintained Clean and Safe workplace.

Provided comprehensive administrative and business support to the Branch Banking Sales Manager. Set up meetings for potential and existing clients to ensure the best banking experience. Successfully cross-sold the bank's products to new and existing clients. Assisted clients with their concerns, providing effective solutions. Ensured transaction accuracy by double-checking end-of-day transactions. Processed standard teller transactions, including cash and check deposits, loan payments, fund transfers, and cash balancing. Enhanced customer satisfaction by efficiently addressing and resolving inquiries. Conducted regular process reviews, implementing improvements to increase departmental efficiency.

Key Contributions:

• Increased Client Retention: Developed and maintained strong relationships with clients through personalized meetings and exceptional service, resulting in a significant increase in client retention rates.
• Boosted Product Sales: Successfully promoted and cross-sold various bank products, leading to a notable increase in product sales and overall revenue.
• Enhanced Operational Efficiency: Implemented process improvements that streamlined operations, increased efficiency, and reduced transaction errors.