CHIEMELA EVANGELINE NWAKAMMA

• Improved customer service efficiency through excellent communication
• Identified issues, analyzed information, and provided solutions to problems
• Ensured monthly proofing of General Ledger accounts
• Prepared bi-weekly reports by collecting and analyzing customer information
• Conducted quality control checks and spot checks on employees to help improve efficiency
• Conducted customer feedback sessions to gather information on needed skill gaps, and product and service issues, and identify possible ways to serve clients better
• Assigned tasks to associates, staffed projects, and updated all involved parties to enhance optimal business flow
• Organized and managed team meetings to discuss process improvement, organizational goals, and how best to achieve them.

• Resolved 25+ customer issues daily
• Handled regular, gold, and Premium card requests and issuance and avoided mix-ups
• Promptly resolved customer complaints and ensured prompt resolution
• Resolved customers concerns at first point of contact in a highly professional, timely and accurate manner, being a one-stop-shop for every customer
• Demonstrated professional etiquette and manner in all interactions with customers
• Identified customers’ needs by active listening through daily interactions and Promptly resolved customer complaints and concerns to improve experience
• Executed enrollment on E-banking products (SMS and E-mail alerts, Mobile and Internet banking)
• Ensuring proper filing, and record keeping of customers’ requests and information.

• Developed and managed reports on multiple key performance indicators and metrics
• Improved customer satisfaction by providing personalized banking solutions and exceptional service
• Enhanced customer retention with proactive follow-ups and timely resolution of account issues
• Boosted sales of bank products through effective cross-selling and up-selling techniques
• Conducted thorough financial needs assessment and offering tailored products to clients, thereby generating new business
• Maintained compliance with bank policies and regulations while executing various financial transactions
• Assessed customer needs and advised customers of high level financial solutions from various investment and credit banking solutions available.

• Carried out data entry functions
• Maintained and updated company databases
• Ensured proper recording of financial information and reporting of monthly financial statements
• Compiled and presented financial reports
• Developed and managed reports on multiple key performance indicators and metrics
• Prepared detailed and comprehensible management accounts, weekly sales, and expense reports
• Restructured and analyzed Peachtree software to improve budget and financial reporting
• Carried out data entry functions, receiving and sending out files directed to departments
• Handled treasury management, reconciliation of monthly bank statements, and posting daily transactions.

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