Stefni Perera
Edmonton,AB
Summary
Proven leader and efficient communicator, adept at fostering positive customer experiences and streamlining operations at Earls Kitchen + Bar. Skilled in POS operation and interpersonal communication, I excel in high-pressure environments, consistently enhancing customer satisfaction and team productivity. Achieved a notable increase in guest loyalty through exceptional service and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Server
Earls Kitchen + Bar
Edmonton, AB
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Bartender
Earls Kitchen + Bar
Edmonton
03.2024 - Current
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Catering Server
Edmonton Festa Catering
Edmonton, AB
12.2023 - Current
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Enhanced guest experience by providing exceptional service during catered events.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
Shift Leader Manager
Earls Kitchen + Bar
Edmonton, AB
05.2023 - Current
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Exercised composure under pressure and in escalated customer service scenarios.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
Hostess
Earls Kitchen + Bar
Edmonton, AB
05.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Efficiently handled busy hours to allow for smooth flow for the kitchen and servers.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Sales Associate
Hollister.Co
Edmonton
11.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Pizza Line
Cypress Five Star (Blaze Pizza)
Edmonton, Alberta
06.2022 - 09.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Waitress
Five-0 Bar And Grill
Beaumont, AB
05.2019 - 06.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
Cashier
Esso
Sherwood Park, AB
05.2021 - 08.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Performed cash, card and check transactions to complete customer purchases.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Waitress
H21 Restaurant & Lounge
Sherwood Park, AB
07.2016 - 09.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor Of Science - Biological Sciences
Grant Macewan University
Edmonton, ABGrade 12 -
Holy Trinity Catholic High School
Edmonton, AB09.2023
Skills
- Interpersonal Communication
- Planning and Coordination
- Organization
- Dependable
- Food Preparation and Safety
- AGLC PROSERVE
- Cash Handling
- To-Go Order Preparation
- Pos Operation
- Social Media Management
Timeline
Server
Earls Kitchen + Bar
03.2024 - Current
Bartender
Earls Kitchen + Bar
03.2024 - Current
Catering Server
Edmonton Festa Catering
12.2023 - Current
Sales Associate
Hollister.Co
11.2023 - 01.2024
Shift Leader Manager
Earls Kitchen + Bar
05.2023 - Current
Hostess
Earls Kitchen + Bar
05.2023 - Current
Pizza Line
Cypress Five Star (Blaze Pizza)
06.2022 - 09.2022
Cashier
Esso
05.2021 - 08.2021
Waitress
Five-0 Bar And Grill
05.2019 - 06.2022
Waitress
H21 Restaurant & Lounge
07.2016 - 09.2018
Bachelor Of Science - Biological Sciences
Grant Macewan University
Grade 12 -
Holy Trinity Catholic High School