Chidumebi Mbah
Communication and Customer Support Officer
Niagara,ON
Summary
A detail-oriented communication personnel and customer support with a solid performance history of handling and completing complex tasks, meeting deadlines, and delivering impressive results. I currently seek a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Event Server
OnDemand Staffing
10.2022 - Current
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Delivered timely, accurate food and beverage orders to ensure guest satisfaction and repeat business.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
- Built rapport with guests through friendly interactions, fostering an atmosphere of warmth and hospitality at each event.
- Supported team members during high-pressure situations by anticipating needs and offering assistance as needed, resulting in smoother event operations overall.
- Exhibited strong multitasking abilities by managing multiple guest requests simultaneously without sacrificing quality or attention to detail.
Technical Support Advisor II
Concentrix
04.2023 - 08.2023
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Reduced call wait times for customers by efficiently prioritizing support requests and managing time effectively.
- Improved first-call resolution rates by understanding comprehensive troubleshooting guides and knowledge base articles.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Escalated high-priority cases to appropriate departments, ensuring swift resolution and preventing potential downtime for clients.
- Delivered exceptional service by empathizing with customers'' concerns and resolving their problems quickly and accurately.
- Employed a variety of business communication and software tools (Slack, Kbase, QC) for efficient service delivery and ensured an excellent client experience.
Business and Communication Manager
GoPace Logistics
01.2021 - 07.2022
- Enhanced brand visibility by developing and executing comprehensive communication strategies.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Improved customer experience by troubleshooting issues the customers had, both simple and complex technical issues.
- Maintained active and consistent communication with the customers which resulted in a significant increase in customer retention rate (completed over 1500 deliveries within 2 months of operation).
- Maintained a comprehensive library of up-to-date promotional materials for use in presentations, pitches, or events.
- Developed and implemented social media strategy to increase engagement and reach new audiences.
Social Media Manager and Content Strategist
Disenvi Agency
09.2020 - 07.2021
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Created content strategy for an e-hailing app that facilitated the completion of over 1500 rides in the first two months of operation.
- Enhanced content strategy by conducting thorough audience research and aligning content with target demographics.
- Measured content performance using analytics tools, providing insights to inform data-driven decision-making for future campaigns.
- Utilized marketing strategies to organize a program for small businesses to learn skills for growth, with over 100 business owners in attendance.
Project Communication Manager
Stonebrick Innovation Hub (STEAM Fair)
01.2019 - 12.2019
- Boosted social media presence with the creation of compelling content, resulting in increased followers and engagement rates.
- Evaluated campaign effectiveness using data-driven metrics, adjusting strategies as needed to optimize results.
- Fostered positive relationships with key partners, sponsors and stakeholders of the STEAM Fair project.
- Served as a liaison between Stone Bricks and schools/potential sponsors. Maintained consistent communication (phone calls, social media and in-person) with100 schools in Abuja for the STEAM Fair Project.
- Assisted the project managers with the coordination of resources, information, and communication.
- Ensured that the project adhered to frameworks and all documentation was maintained appropriately for STEAM Fair.
Education
Post-graduate Certificate - Social Media Management
Niagara College
Welland, ON06.2023
Bachelor of Science - Mass Communication (Advertising And PR)
Covenant University
Ogun, NG07.2017
Skills
- Excellent Written and Oral Communication
- Attention to Detail
- Analytical Skills
- Critical Thinking
- Active Listening
- Technical Documentation
- Call Management
- Problem-Solving
- User and Technical Support
- Issue and Product Troubleshooting
- Call Center Operations
- Complaint Resolution
Languages
English
Native or Bilingual
French
Elementary
Certification
- Jobberman Soft Skills Training
- Diploma in leadership Development
- Writing marketing copy, LinkedIn
Timeline
Technical Support Advisor II
Concentrix
04.2023 - 08.2023
Event Server
OnDemand Staffing
10.2022 - Current
Business and Communication Manager
GoPace Logistics
01.2021 - 07.2022
Social Media Manager and Content Strategist
Disenvi Agency
09.2020 - 07.2021
Project Communication Manager
Stonebrick Innovation Hub (STEAM Fair)
01.2019 - 12.2019
Post-graduate Certificate - Social Media Management
Niagara College
Bachelor of Science - Mass Communication (Advertising And PR)
Covenant University
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