Chidubem Oranefo
Personal Support Worker
Toronto,ON
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in retirement home and long term care settings providing guidance and encouragement to patients through physical and emotional support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Retirement Suites By The Lake
01.2024 - 03.2024
- Assist Patients of Daily living. This includes feeding, lifts and transfers, skin care , oral hygiene, and toileting.
- Performs tasks delegated by RN or RPN, this include actions that involve insertion of a digit or instrument into a body.
- Reported concerns to nurse supervisor to promote optimal care.
- Communicate and demonstrate basic information in accordance with patients pre- established Plan of Care.
- Ensure a safe environment for patients and staff by reporting and documenting unsafe conditions such as broken equipment as well as any patient behavior, physical, or cognitive changes. Safety concerns reported to RN or RPN and other regulated health provider.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Implemented strategies for managing challenging behaviors in dementia patients, creating a safe environment for all involved.
- Documented vitals, behaviors, and medications in client medical records.
- Enhanced patient comfort by providing compassionate and attentive personal care.
Crew Member
McDonald's Restaurant
09.2023 - 02.2024
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Stocked shelves to organize aisles in assigned department.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Sales Associate
Brandecor Limited
06.2019 - 02.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Certificate - Personal Support Worker
08.2023
Skills
- CPR Certification
- First Aid Certification
- Vitals Monitoring and Documentation
- Infection Prevention and Control
- Injury Prevention
- Mobility Assistance
- Safety Compliance
- Emergency Response
- Incontinence Care
- Clear Communication
- Attention to details
- Critical Thinking
- Team Collaboration
- Problem Identification
- Ability to Lift
- Personal Hygiene Assistance
- Relationship Building
- Bedside Care
- Patient Care
- Dementia care
- Alzheimer care
Languages
English
Certification
- NACC certificate
- Lifts and transfers Training
- Preventing, Recognizing, and Reporting Abuse and Neglect in Long-Term Care Training
- Caring for persons with Dementia
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Personal Support Worker - Retirement Suites By The Lake
01.2024 - 03.2024
Crew Member - McDonald's Restaurant
09.2023 - 02.2024
Sales Associate - Brandecor Limited
06.2019 - 02.2023
Computek College - Certificate, Personal Support Worker