Chidinma Trust Okoye
Summary
Dynamic professional with a proven track record in customer service and problem resolution, honed at Mr. Ogechukwu and Mrs Jessica. Excelled in high-stress situations, enhancing customer loyalty through empathy and effective communication. Skilled in teamwork and critical thinking, significantly improving service experience and dispute resolution.
Overview
3
3
years of professional experience
Work History
Retail Worker
Mr. Ogechukwu
10.2022 - 06.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Customer Service Representative
Mrs Jessica
07.2020 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
No Degree - Business
Loyalist College of Applied Arts And Technology
Belleville, ON06-2025
High School Diploma -
Patricia Private School
Nigeria 10-2022
Skills
- Customer service
- Active listening
- Critical thinking
- multi-task
- communication skills
- Teamwork and collaboration
- Problem resolution
- Relationship building
- Patience and empathy
Languages
English
Full Professional
French
Elementary
Timeline
Retail Worker
Mr. Ogechukwu
10.2022 - 06.2023
Customer Service Representative
Mrs Jessica
07.2020 - 02.2022
No Degree - Business
Loyalist College of Applied Arts And Technology
High School Diploma -
Patricia Private School
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