Chidinma Ubah
Moncton,Canada
Summary
Dynamic professional with a proven track record in customer service and relationship management at Vicrich Microfinance Bank. Adept at utilizing analytical skills and CRM tools to enhance client satisfaction and drive business growth. Recognized for maintaining confidentiality and ensuring regulatory compliance while effectively multitasking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Call center Assistance
Bakerville Immigration Services
Edmonton, Canada
05.2025 - Current
- Responding to client inquiries via email, chat, or phone.
- Scheduling consultations and follow-ups from clients.
- Educate potential clients about Bakerville services.
- Assisting in scanning, sorting, and uploading documents to the immigration management system.
- Maintaining accurate data information and case management.
- Drafting and sending correspondence on behalf of the company.
Retail Sales Manager
Ntel
Port Harcourt, Nigeria
03.2022 - 04.2025
- Delivered accurate product information that aligned with customer needs to enhance satisfaction and engagement.
- Recommended personalized products and services based on individual customer profiles.
- Communicated updates clearly and coordinated order processing to ensure timely and efficient delivery.
- Collaborated with team members to maintain an effective workflow and consistently achieve performance targets.
- Built strong client relationships through active networking, resulting to increased referrals and business growth.
Client Support Officer
Vicrich Microfinance Bank
Portharcourt, Nigeria
12.2019 - 03.2022
- Conducted client onboarding, retention campaigns, and relationship management for over 200 accounts.
- Provided accurate product information and promoted customer-specific offerings.
- Played a key role in loss prevention and policy education.
- Resolution of customer daily enquiries and complaint.
- Daily reconciliation of vouchers and periodic reporting of suspicious POS transactions.
- Ensure government compliance and regulations are strictly adhered to.
Education
Master of Management - In-view
Crandall University
Moncton, NB, Canada07.2025
Bachelor of law -
Igbinedion University Benin
Port Harcourt, Nigeria03.2011
Skills
- Customer service experience
- Administrative skill
- Confidentiality
- Analytical skills (MS Office)
- Accountability
- Business communication
- Adaptability
- Attention to detail
- Integrity
- Ability to multitask
- Regulatory compliance
- CRM and sales tools
Profile - Career Objective
Result-driven sales and customer service strategist with over 5 years of experience across diverse sectors, including administrative, retail, and telecommunications. Skilled in client relationship development, outbound sales, cash management, loss prevention, and product education. Known for delivering tailored solutions that improve customer satisfaction, loyalty, and retention. Highly adaptable, empathetic, and goal-oriented with a strong passion for driving results and helping others.
References
Available upon request.
Timeline
Call center Assistance
Bakerville Immigration Services
05.2025 - Current
Retail Sales Manager
Ntel
03.2022 - 04.2025
Client Support Officer
Vicrich Microfinance Bank
12.2019 - 03.2022
Master of Management - In-view
Crandall University
Bachelor of law -
Igbinedion University Benin
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