Chidinma Essu
Saskatoon,SK
Summary
Successful Customer Service Representative with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results. Bachelor of Business - Major in Accounting student. Dedicated, competent and detailed-oriented individual with the capacity to go beyond what is expected and achieve company goals.
Overview
1
1
year of professional experience
Work History
Customer Service
Mic & Co
05.2022 - 08.2022
- Managed customers complaint via phone calls and mails
- Processed customer payment invoices
- Processed customers orders
- Managed large account holders.
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
Cashier
Mic & Co
05.2021 - 08.2021
- Ensured that payment is made either by cash or credit
- Managed cash and credit transaction
- Issued receipts
- Handled of returns and exchange.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Bachelor's in Business -
University of Saskatchewan
04.2024
Bachelor's in Business -
Covenant University
08.2023
Skills
- Cashiering
- Communication skills
- Customer service
- Team work
- Time management
- Microsoft Office
- Writing Skills
- Customer Service Management
- Customer service skills
Languages
English
Native or Bilingual
Groups
Tutoring, 09/01/22, 08/31/23, Assisted students in difficult areas in business and accounting which gave a 20% increase in final grades.
Personal Details - Highest Education
Secondary School
Timeline
Customer Service
Mic & Co
05.2022 - 08.2022
Cashier
Mic & Co
05.2021 - 08.2021
Bachelor's in Business -
University of Saskatchewan
Bachelor's in Business -
Covenant University