Summary
Overview
Work History
Education
Skills
Languages
Groups
Personal Details - Highest Education
Timeline
Generic

Chidinma Essu

Saskatoon,SK

Summary

Successful Customer Service Representative with extensive experience in managing operational customer service teams. Proficient with working knowledge of customer service software, databases and tools. Strong leader committed to motivating team members to deliver better results. Bachelor of Business - Major in Accounting student. Dedicated, competent and detailed-oriented individual with the capacity to go beyond what is expected and achieve company goals.

Overview

1
1
year of professional experience

Work History

Customer Service

Mic & Co
05.2022 - 08.2022
  • Managed customers complaint via phone calls and mails
  • Processed customer payment invoices
  • Processed customers orders
  • Managed large account holders.
  • Developed customer service scorecards to measure customer service performance.
  • Provided outstanding customer service.
  • Provided exemplary customer service on each field visit to deliver exemplary customer service.
  • Developed a deep understanding of customer service principles and customer service best practices.
  • Evaluated customer service standards, policies and procedures to verify customer service goal achievement.

Cashier

Mic & Co
05.2021 - 08.2021
  • Ensured that payment is made either by cash or credit
  • Managed cash and credit transaction
  • Issued receipts
  • Handled of returns and exchange.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

Bachelor's in Business -

University of Saskatchewan
04.2024

Bachelor's in Business -

Covenant University
08.2023

Skills

  • Cashiering
  • Communication skills
  • Customer service
  • Team work
  • Time management
  • Microsoft Office
  • Writing Skills
  • Customer Service Management
  • Customer service skills

Languages

English
Native or Bilingual

Groups

Tutoring, 09/01/22, 08/31/23, Assisted students in difficult areas in business and accounting which gave a 20% increase in final grades.

Personal Details - Highest Education

Secondary School

Timeline

Customer Service

Mic & Co
05.2022 - 08.2022

Cashier

Mic & Co
05.2021 - 08.2021

Bachelor's in Business -

University of Saskatchewan

Bachelor's in Business -

Covenant University

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Chidinma Essu