Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chidike Bright Nwafor

Hamilton,ON

Summary

Driven by a results-focused approach, I leveraged my forklift operation expertise and interpersonal skills at Dhl Canada to enhance warehouse efficiency and safety. As a Junior Project Manager at Wasser & Bau, I excelled in delivering projects on time, demonstrating exceptional problem-solving abilities and flexibility. My tenure at Lighthill Consortium underscored my proficiency in remote technical support, significantly improving customer satisfaction. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

5
5
years of professional experience

Work History

Forklift Operator

Dhl Canada
12.2023 - Current
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.

Junior Project Manager

Wasser & Bau
08.2022 - 08.2023
  • Facilitated effective team meetings for sharing updates, discussing challenges, and brainstorming solutions.
  • Contributed to risk management efforts, identifying potential obstacles and developing mitigation strategies.
  • Delivered projects on time and within budget by consistently monitoring progress and adjusting plans as needed.
  • Coordinated with cross-functional teams to resolve issues promptly and maintain project momentum.
  • Supported senior project managers in various aspects of project planning, execution, and closure activities.

Customer Service/Technical Support Representative

Lighthill Consortium
06.2019 - 07.2022
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

Education

Post-Degree Certificate - Project Management

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
04.2024

Bachelor of Science - Civil Engineering

Afe Babalola University
Nigeria
01.2020

Skills

  • Forklift Operation
  • Forklift Operator Certification
  • Interpersonal Skills
  • Application support
  • Customer service expert
  • Complaint resolution
  • Product Troubleshooting
  • Operating System Proficiency
  • Apple Product Expertise
  • Remote Technical Support
  • Detail Oriented
  • Flexibility

Languages

English
Native or Bilingual

Timeline

Forklift Operator

Dhl Canada
12.2023 - Current

Junior Project Manager

Wasser & Bau
08.2022 - 08.2023

Customer Service/Technical Support Representative

Lighthill Consortium
06.2019 - 07.2022

Post-Degree Certificate - Project Management

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Science - Civil Engineering

Afe Babalola University

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Chidike Bright Nwafor