Chidiebere Chukwumuanya
Etobicoke,ON
Summary
Proven track record in enhancing hotel operations and guest satisfaction at Cherish Hotel And Bar, leveraging skills in guest relations management and teamwork. Excelled in staff training, improved service quality, and boosted revenue through strategic upselling. Demonstrated expertise in food and beverage knowledge, fostering a collaborative environment for optimal performance.
Coordinated hotel management with more than 3 years of experience working for high-end hotel chains. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration
Overview
7
7
years of professional experience
Work History
Package Handler
GilGal african food markert
5601 steeles Ave Toronto , ON
2024.01 - 2024.06
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Hotel Management Trainee
Cherish Hotel And Bar
2020.03 - 2023.08
- Enhanced hotel operations efficiency by assisting in various departments such as front desk, housekeeping, and food and beverage.
- Developed strong relationships with vendors for timely delivery of supplies and services at competitive prices.
- Implemented effective communication strategies within the team, fostering a positive work environment that promoted collaboration and problem solving.
- Assisted event planners in coordinating successful events, conferences, and meetings at the hotel.
Server
Rift Valley Grill House
2017.02 - 2020.01
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
Bachelor of Science - Public Administration
Nnamdi Azikiwe University Awka
Anambra, Nigeria06.2013
Skills
- Reservation handling
- Food and beverage knowledge
- Staff Training and Development
- Guest Relations Management
- Cross-cultural awareness
- Hotel safety regulations
- Guest services management
- Food Service Operations
- Teamwork and Collaboration
Languages
English
Professional Working
Timeline
Package Handler
GilGal african food markert
2024.01 - 2024.06
Hotel Management Trainee
Cherish Hotel And Bar
2020.03 - 2023.08
Server
Rift Valley Grill House
2017.02 - 2020.01
Bachelor of Science - Public Administration
Nnamdi Azikiwe University Awka
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