Chidera Emmanuel Oko
Brampton,ON
Summary
Reliable and dedicated Security Guard with a valid Ontario Security Guard License and Emergency First Aid & CPR certification. Skilled in conflict resolution, public interaction, and maintaining a safe and orderly environment. Backed by professional customer service experience, with a calm demeanor under pressure and strong observational skills. Currently seeking part-time, weekend opportunities in the security field with flexibility to work in various locations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Xiaomi
01.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Worked in a fast-paced environment while maintaining calm and focus under pressure.
- Maintained accurate records and documentation, demonstrating attention to detail.
Education
Bachelor of Science - Electromechanical Engineering
Sheridan College, Davis Campus.
Brampton, ON05-2027
Skills
- Surveillance & Patrolling
- Conflict Resolution & De-escalation
- Emergency Response & First Aid
- Access Control & Incident Reporting
- Customer Service & Public Relations
- Professionalism & Time Management
- Strong Verbal and Written Communication
- Detail-Oriented & Observant
Languages
English
Native or Bilingual
Certification
- Ontario Security Guard License
- Emergency First Aid & CPR/AED (Level C)
Timeline
Customer Service Representative
Xiaomi
01.2024 - 08.2024
Bachelor of Science - Electromechanical Engineering
Sheridan College, Davis Campus.
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