Chidera Onuchukwu
Ottawa,Ontario
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Gemorah Supermarket
03.2021 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Radopin Supermarket
02.2019 - 03.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
Education
Bachelor of Science - Geology
Nnamdi Azikiwe University Awka
Nigeria07-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Customer relationship management (CRM)
Languages
English
Native or Bilingual
French
Elementary
Timeline
Customer Service Representative
Gemorah Supermarket
03.2021 - 09.2023
Customer Service Cashier
Radopin Supermarket
02.2019 - 03.2021
Bachelor of Science - Geology
Nnamdi Azikiwe University Awka
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