Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Chidera Onuchukwu

Ottawa,Ontario

Summary


Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Gemorah Supermarket
03.2021 - 09.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Cashier

Radopin Supermarket
02.2019 - 03.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Managed cash drawer and financial transactions to maintain accurate store accounts.

Education

Bachelor of Science - Geology

Nnamdi Azikiwe University Awka
Nigeria
07-2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Computer proficiency
  • Customer relationship management (CRM)

Languages

English
Native or Bilingual
French
Elementary

Timeline

Customer Service Representative

Gemorah Supermarket
03.2021 - 09.2023

Customer Service Cashier

Radopin Supermarket
02.2019 - 03.2021

Bachelor of Science - Geology

Nnamdi Azikiwe University Awka

Similar Profiles

CREATE PROFILE
Chidera Onuchukwu