Chi Chiu Lam
Markham,ON
Summary
Highly-motivated cybersecurity professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
French Editor
Popular Book Company (Canada)
Richmond Hill, Ontario
04.2018 - 07.2023
- Successfully edited manuscripts in French and English by making comprehensive revisions to improve style, structure, and grammar.
- Delivering precise translations and thorough crosschecking of educational texts from English to French, and vice versa.
- Collaborated with Graphics Team to maintain consistent page layout and artwork.
- Proven ability to deliver high-quality work by successfully completing and publishing over 10 projects on a wide range of topics including Math, Science, English, and French.
Trilingual Member Advocate
Bond Brand Loyalty
Mississauga, Ontario
04.2017 - 12.2017
- Managed inbound calls from members seeking information on loyalty programs
- Managed sensitive account inquiries related to redemption, point balance, and credit card rewards
- Maintained and organized customer records effectively using Oracle and Excel.
- Ensured client satisfaction through effective education on program benefits
Customer Service Representative
Bank of Montreal
Guelph, Ontario
04.2016 - 03.2017
- Assisted normal and commercial customers in various transactions including bill payments, withdrawals, deposits, and issuing money orders and drafts
- Experienced success in driving sales of diverse banking products like credit cards, TSFA, and RRSP.
- Accurately balanced daily transactions by conducting end-of-business audits, in compliance with banking regulations
- Handled and protected confidential customer records.
Education
Cybersecurity Training Program - Cybersecurity
CultureLink
Toronto, ON07-2024
Web Development
University of Toronto School of Continuing Studies
Toronto, ON12-2022
Master of Arts - French Studies
University of Waterloo
Waterloo, ON10-2015
Bachelor of Arts - French Studies
University of Waterloo
Waterloo, ON06-2014
Skills
- Project Management
- Keen eye for detail
- Adaptability
- Problem-solving
- Teamwork
- Communication
Timeline
French Editor
Popular Book Company (Canada)
04.2018 - 07.2023
Trilingual Member Advocate
Bond Brand Loyalty
04.2017 - 12.2017
Customer Service Representative
Bank of Montreal
04.2016 - 03.2017
Cybersecurity Training Program - Cybersecurity
CultureLink
Web Development
University of Toronto School of Continuing Studies
Master of Arts - French Studies
University of Waterloo
Bachelor of Arts - French Studies
University of Waterloo
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