RICHARD C. NMECHA
St. John's,Canada
Summary
Customer-focused professional with marine engineering background and extensive technical troubleshooting experience across shipping operations, systems administration, and client service delivery. Proven ability to work independently, manage multiple priorities, and maintain high-quality standards in fast-paced, dynamic environments. Strong communicator with experience travelling to multiple locations, coordinating operations, and working with diverse clientele and technical systems. Demonstrated commitment to continuous learning through Salesforce administration and business training. Eager to contribute technical aptitude, problem-solving abilities, and customer service excellence to a team of industry-leading professionals delivering safe, professional service solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
R4 Finance Team Lead / Merchandise Sale Coordinator
CMFI NL
09.2023 - Current
- Managed financial operations for annual conference, supporting youth development initiatives.
- Coordinated merchandise sales team, overseeing cash transactions and inventory management.
- Set up merchandise displays and coordinated sales operations across multiple locations.
- Tracked stock levels using inventory management systems, maintaining accurate records.
- Resolved transaction issues and customer complaints efficiently and professionally.
- Collaborated with stakeholders to identify funding opportunities and manage grant applications.
Salesforce Administrator Support
Manifest & Company Inc
04.2022 - 12.2023
- Enhanced user satisfaction by efficiently troubleshooting Salesforce system issues.
- Documented business requirements to drive effective system configurations and improvements.
- Streamlined business operations by creating and managing user accounts and workflows.
- Optimized CRM functionality through targeted system configurations tailored to organizational needs.
- Conducted user training sessions on Salesforce features to ensure effective adoption.
- Maintained data quality and integrity through robust data management practices.
Customer Service Attendant
Benson's Emporium
10.2021 - 12.2022
- Resolved customer inquiries effectively, enhancing overall satisfaction in retail environment.
- Documented interactions using CRM and inventory systems, ensuring accurate record maintenance.
- Optimized store operations through collaboration, improving service workflows with team members.
- Managed multiple customer interactions with attention to detail and efficiency.
Travel Agent / Customer Service Representative
Dyninno Travel Service
02.2020 - 01.2022
- Enhanced client communication through efficient management of inbound inquiries.
- Resolved technical issues in booking systems, ensuring prompt account modifications.
- Facilitated customer onboarding by establishing accounts and delivering platform training.
- Produced detailed performance reports, identifying service delivery improvement areas.
- Partnered with operations and technical teams to streamline processes and enhance service.
- Maintained accurate customer records in CRM, ensuring thorough documentation.
Sales Associate
Food Lion LLC
06.2020 - 09.2021
- Achieved 8% sales growth through proactive customer engagement and support.
- Guided customers in product selections to enhance purchase decisions.
- Maintained effective communication to understand customer needs and deliver solutions.
- Managed cash transactions accurately, ensuring financial accountability in operations.
Shipping Operations Agent
PIL Nigeria
07.2013 - 09.2015
- Facilitated ship berthing operations by representing company at various ports.
- Coordinated ship clearance procedures with port authorities across multiple locations.
- Organized cargo loading and discharge documentation for ship captains efficiently.
- Operated advanced marine navigation systems, ensuring safe vessel operations at sea.
- Coordinated mooring operations using walkie-talkie communication with ship masters.
- Monitored vessel positions using navigation systems in coastal and international waters.
Operations Coordinator
Gorgeous Fit
02.2011 - 06.2013
- Optimized daily operations by managing staff schedules and equipment maintenance.
- Increased customer appeal through strategic merchandise display and coordination efforts.
- Enhanced workplace safety by proactively identifying and resolving safety issues.
- Delivered professional customer service, effectively addressing inquiries and concerns.
- Streamlined inventory tracking and purchasing using inventory management systems.
- Fostered collaboration among team members to ensure efficient service delivery.
Education
Graduate Diploma - Business Administration (GDBA)
Memorial University of Newfoundland
St. John's, NL01-2023
Master of Science - Naval Eng. - Offshore Oil & Gas Technology & Mgt
Constanta Maritime University
Constanta, Romania07-2020
Bachelor of Science - Marine Engineering - Navigation Systems
Constanta Maritime University
Constanta, Romania08-2018
Skills
- Exceptional Customer Service
- Technical Troubleshooting & Problem-Solving
- Multi-tasking & Priority Management
- Systems Configuration & Administration
- Attention to Detail & Quality Assurance
- Time Management & Organization
- Calm Under Pressure
- Critical Thinking & Decision Making
- Team Collaboration & Leadership
- Adaptability to New Technologies
- Documentation & Reporting
- CRM & Inventory Management Systems
Languages
English
Certification
- Valid Driver's License
- Standard First Aid Certification
- Certificate: Foundations of Project Management
PROFESSIONAL ATTRIBUTES
- 100% Willing to Travel – Comfortable traveling throughout Newfoundland for client service calls
- Valid Driver's License – Clean driving abstract and reliable transportation
- Flexible & Available – Ready to work on-call rotation, overtime, and varied schedules
- Customer-Centric – Committed to delivering positive customer experiences with clients' best interests in mind
- Safety-Conscious – Prioritizes safe and professional practices in all work activities
- Technical Aptitude – Marine engineering background with hands-on experience operating navigation systems (GMDSS, ECDIS, Radar, GPS, DPS, electronic compasses) and troubleshooting technical equipment
- Energetic & Positive – Brings enthusiasm and a positive attitude to every task
- Continuous Learner – Quick to adapt to new technologies, systems, and processes; willing to obtain required certifications and licenses including Gas Technician and Refrigeration licenses
- Reliable & Accountable – Consistent track record of punctuality and meeting commitments
- Quality-Driven – Dedicated to excellence and constantly improving processes and technical expertise
Timeline
R4 Finance Team Lead / Merchandise Sale Coordinator
CMFI NL
09.2023 - Current
Salesforce Administrator Support
Manifest & Company Inc
04.2022 - 12.2023
Customer Service Attendant
Benson's Emporium
10.2021 - 12.2022
Sales Associate
Food Lion LLC
06.2020 - 09.2021
Travel Agent / Customer Service Representative
Dyninno Travel Service
02.2020 - 01.2022
Shipping Operations Agent
PIL Nigeria
07.2013 - 09.2015
Operations Coordinator
Gorgeous Fit
02.2011 - 06.2013
Graduate Diploma - Business Administration (GDBA)
Memorial University of Newfoundland
Master of Science - Naval Eng. - Offshore Oil & Gas Technology & Mgt
Constanta Maritime University
Bachelor of Science - Marine Engineering - Navigation Systems
Constanta Maritime University