Chinwe Chibuike
Barrie
Summary
Results-driven Technical Support Specialist with years of experience in troubleshooting, software administration, and network problem-solving. Known for a strong analytical approach, attention to detail, and critical thinking skills, with a consistent track record of delivering efficient technical support solutions in high-demand environments. Prepared to transition into cybersecurity by building on a foundation of strong technical support expertise, problem-solving capabilities, and familiarity with network and software troubleshooting.
Overview
3
3
years of professional experience
Work History
Technical Support Specialist
King George Communications
01.2018 - 01.2021
- Provided multi-channel technical assistance, including diagnosing, troubleshooting, and resolving network, software, and hardware issues
- Documented and tracked customer issues within ticketing and CRM systems, maintaining accurate records for follow-up and resolution
- Collaborated with senior support teams on complex issues, adhering to escalation and incident response protocols
- Enhanced customer satisfaction through active listening, effective problem resolution, and maintaining a calm and professional demeanor under pressure
Education
Computer Systems Technician - Networking -
Georgian College
Barrie, ON12.2024
Computer System Technician- Networking
Georgian College
Barrie, ON12.2024
Skills
- Network Security Fundamentals
- Incident Response & Problem Escalation
- Software and Hardware Troubleshooting
- Network Issue Diagnostics and Resolution
- Ticketing Systems & CRM Proficiency
- Windows OS Administration
- Office365 Administration
- Security Awareness and Risk Mitigation
- Problem Documentation & Record-Keeping
- Excellent Written and Verbal Communication
- Analytical & Logical Thinking
Timeline
Technical Support Specialist
King George Communications
01.2018 - 01.2021
Computer Systems Technician - Networking -
Georgian College
Computer System Technician- Networking
Georgian College
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