Chibuike Okonkwo
Winnipeg,MB
Summary
Proven skills in receiving, moving and stocking merchandise. Efficient, accurate and hardworking team player knowledgeable about grocery stocking and rotation procedures. Able to lift 50 pounds.
Efficient professional possessing 2 years of exposure handling stock management duties in busy retail environments. Well-versed in receiving stock, carefully unpacking items and checking items for damage. In-depth knowledge of cataloging and coding invoices.
Adept at stocking and arranging merchandise in high-volume grocery establishments. Positive and outgoing team professional with a team-player mentality.
Overview
3
3
years of professional experience
Work History
Grocery Stocker
Market Square
Lagos , Nigeria
10.2021 - 04.2023
- Assisted customers based on currently available product, promotional and policy information.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Helped customers complete purchases, including processing payments and bagging items.
- Prepared products for sales floor by adding tags and readying pallets or restocking.
- Removed outdated and overripe items from stock to eliminate health risks.
- Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
- Notified [Job title] immediately of any spills or [Type] issue, enabling quick clean-up and remediation.
- Verified invoices against delivered merchandise to check shipment accuracy.
- Used equipment such as hand trucks, pallet jacks and forklifts safely and efficiently.
- Assessed floor displays to determine which merchandise required restocking.
- Collaborated with [Number] [Job title]s to provide quality control by inspecting, counting and checking merchandise.
- Maintained tidy, clean and trash-free work areas.
- Added labels to products, rotated current stock and professionally arranged merchandise.
- Participated in year-end inventory and cycle counts through [Action] and [Action].
- Used [Type] and [Type] equipment to load, unload and move heavy products.
- Monitored available products and suggested items to reorder.
- Assisted with identifying and implementing [Type] and [Type] marketing techniques to drive sales and deliveries.
- Provided friendly and knowledgeable service to all guests.
- Loaded and unloaded [Number] delivery trucks or vans per [Timeframe] to maintain store's inventory.
- Used [Type] and [Type] equipment to pull items from stock and add to store shelves and bins.
- Secured products when transporting to different areas of store to prevent merchandise damage.
Cashier
Big Choice Supermarket
Lagos, Nigeria
08.2020 - 05.2021
- Processed returned items in accordance with store policy.
- Read weekly sales inserts and monitored price changes.
- Helped customers find specific products, answering questions and offering advice.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
- Smoothly processed incoming orders, handling over [Number] transactions per day with exceptional accuracy.
- Assisted customers with account updates, new service additions and promotional offers.
- Welcomed customers, offering assistance to help find necessary store items.
- Trained new team members in cash register operation, stock procedures and customer service.
- Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
- Processed customer payments quickly and returned exact change and receipts.
- Compiled and updated client data to track payments trends and support accurate accounting.
- Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
- Worked closely with front-end staff to assist customers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Received payments for [Product or Service] and issued receipts reflecting zero balances or additional payments required to bring accounts current.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Learned roles of other departments to provide coverage and keep store operational.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Increased sales [Number]% by suggesting specific purchases to customers and [Action].
- Properly verified customer identification for alcohol or tobacco purchases.
Education
High School Diploma -
Athens High School
Festac, Lagos, Nigeria 12.2020
Skills
- Product labeling abilities
- Pallet jack usage
- Stock rotation requirements
- Merchandise unloading
- Able to lift [Number] lbs
- Loss prevention
- Physical stamina
- Merchandise stocking
- Product displays
- Safety methods
- Skilled in [Type of Equipment]
- Customer service
- Problem resolution
- Cleaning and Sanitizing
- Product Rotations
- Order Accuracy
- Exceptional Time Management Skills
- Stockroom Rotation
- Restock Shelves
Timeline
Grocery Stocker
Market Square
10.2021 - 04.2023
Cashier
Big Choice Supermarket
08.2020 - 05.2021
High School Diploma -
Athens High School
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