Michael Mbanusi
VAUGHAN,ON
Summary
Dedicated professional with extensive experience in bar management and customer service. Known for training staff to deliver exceptional service and resolve customer issues effectively, aiming to enhance patron satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Head Bartender
Regalz kitchen and bar
Vaughan, Ontario
09.2024 - Current
- Managed beverage inventory and maintained stock levels for efficient service.
- Trained new bartenders on proper techniques and bar protocols for consistent service.
- Ensured cleanliness and organization of the bar area to meet health standards.
- Collaborated with kitchen staff to pair drinks with menu items effectively.
- Provided exceptional customer service by engaging patrons and taking drink orders.
- Monitored alcohol consumption to promote responsible drinking among guests.
- Developed themed drink specials to attract diverse clientele and boost sales.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Collected and organized daily till totals and tips.
- Handled food orders from customers seated at the bar.
- Upsold customers from shelf to premium brands to help boost sales.
- Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
Warehouse associate
Stella's
Vaughan, Ontario
05.2024 - 08.2024
- Managed inventory by organizing products and maintaining accurate stock levels.
- Conducted quality checks on incoming shipments for damage and discrepancies.
- Packaged items securely for shipment according to company standards.
- Collaborated with team members to meet daily operational goals efficiently.
- Maintained a clean and safe work environment in compliance with safety protocols.
- Assisted in training new employees on warehouse procedures and safety practices.
- Utilized warehouse management systems to track inventory movements accurately.
- Communicated effectively with team members on matters related to work assignments.
- Used pallet jacks to move items to and from warehouse locations.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Received deliveries, scanned packages, and updated orders in internal database.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Loaded finished goods onto delivery vehicles.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Maintained accurate inventory records through manual and computerized systems.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Fostered positive working relationships with internal staff members while providing superior customer service.
Education
Ontario College Diploma - Computer Programming
Sheridan College Institute of Technology And Advanced Learning
Oakville06-2026
Skills
- Beverage mixing
- Stock control
- Customer service
- Team collaboration
- Problem solving
- Effective communication
Languages
English
Professional
Timeline
Head Bartender
Regalz kitchen and bar
09.2024 - Current
Warehouse associate
Stella's
05.2024 - 08.2024
Ontario College Diploma - Computer Programming
Sheridan College Institute of Technology And Advanced Learning