Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Chibuike Madubuike

Ottawa,Canada

Summary

Results-driven Program Coordinator with over 2 years of experience in supporting project delivery and managing cross-functional tasks in fast-paced environments. Skilled in process administration, reporting, and stakeholder communication. Demonstrates expertise in organizing program-level reviews, tracking project progress, and ensuring timely completion of action items. Possess strong analytical skills and a solid foundation in project management practices. Currently seeking to leverage my experience to support the Lightspeed Program Delivery team at Telesat.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Program Delivery Coordinator

TELUS
07.2022 - Current
  • Administer program management tools, ensuring 100% accuracy in user permissions and access control for over 50 users, adhering to PMO standards.
  • Generate and maintain weekly project reports, leading to a 10% improvement in team productivity through better tracking of progress and action items.
  • Facilitate program-wide reviews by coordinating logistics, gathering necessary documentation, and ensuring all stakeholders are prepared
  • Monitor and track action items from project reviews, working closely with the project team to meet deadlines and address any issues.
  • Support the development and rollout of updated training materials, reducing process errors by 20% and enhancing overall team performance.

Field Service Manager

TELUS
08.2019 - 06.2022
  • Led a team of 10+ technicians increasing installation efficiency by 20% through process optimization and regular training, resulting in higher client satisfaction.
  • Oversaw project delivery for TELUS smart home systems, consistently completing installations 15% faster than projected timelines, improving client retention rates.
  • Coordinated meetings and documented actions items, helping resolve issues 30% by ensuring timely follow-up with the responsible teams.
  • Collaborated with suppliers and vendors, reducing equipment downtime by 25%, ensuring continuous project execution without delays.
  • Provided in-depth technical training for new hires, leading to a 40% reduction in installation errors across the team.

Operations Manager

Mobile Telephone Network (MTN)
09.2015 - 12.2017
  • Oversaw project coordination for telecom infrastructure upgrades, improving efficiency by 20% and reducing timelines by streamlining workflows
  • Managed cross-functional teams to ensure project goals were aligned, with a focus on reducing operational costs and enhancing customer satisfaction
  • Regularly reviewed project progress and produced reports for executive leadership, providing actionable insights and recommendations.
  • Boosted sales by 15% by aligning project timelines with market demands, directly contributing to revenue growth and customer acquisition.

Education

Masters of Electrical And Computer Engineering -

University of Ottawa
Ottawa
05.2019

Bachelor of Science (Electrical and Electronics Engineering) -

Enugu State University of Science And Technology
06.2015

Skills

  • Project Coordination & Program Support
  • Program-Level Review & Action Item Management
  • Process Management & Improvement
  • Reporting & Documentation Expertise
  • Tools Administration (Jira, SharePoint, Confluence)
  • Strong Stakeholder Collaboration & Communication
  • Proficient in MS Word, Excel, PowerPoint
  • Time Management & Task Prioritization
  • Agile Methodologies (Professional Scrum Master Certified)
  • Intermediate proficiency in Primavera
  • Excellent organizational and multi-tasking abilities
  • Quick adaptability to new tools and environments

Certification

  • Professional Scrum Master (PSM), 07/01/23
  • Change Management, 10/01/23
  • Managing Project Stakeholders, 10/01/23
  • Business Management and Entrepreneurship, 06/01/14

Timeline

Program Delivery Coordinator

TELUS
07.2022 - Current

Field Service Manager

TELUS
08.2019 - 06.2022

Operations Manager

Mobile Telephone Network (MTN)
09.2015 - 12.2017

Masters of Electrical And Computer Engineering -

University of Ottawa

Bachelor of Science (Electrical and Electronics Engineering) -

Enugu State University of Science And Technology

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Chibuike Madubuike