Summary
Overview
Work History
Education
Skills
Publication
Certification
Public Speaking Events
Languages
Other Work Experience
Timeline
Generic

Chiayin Joy Fang

North York,Canada

Summary

Experienced healthcare leader with close to 20 years of progressive responsibility in clinical operations, program development, and patient-centred care across both public and private sectors. Proven track record in launching and scaling health programs, managing multidisciplinary teams, and navigating complex health systems. Known for bridging strategy with execution to drive innovation, equity, and quality outcomes.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Health Promoter

HF Connecting Health Nurse Practitioner-Led Clinic
07.2013 - Current
  • Health Promotion and Advocacy
  • Involving in developing, implementing and evaluating marketing strategy, budget planning and operation planning of the clinic
  • Develop, implement and evaluate clinical and community programs with multi-disciplinary team members
  • Design, implement, continue monitor and evaluate social media aspect of the practice
  • Patient Engagement Committee Chair
  • Maintain effective communication and liaison with internal and external stakeholders
  • Grand proposal funding application design, write-up, submission, implementation and evaluation

Clinical Program Manager

Woodbine Medical Centre
12.2012 - Current
  • Oversees overall sleep clinic operation
  • Research: Research project design: data collection, data analysis and statistical analysis
  • Submission to SLEEP conference (AASM)
  • Poster and oral presentation in 2012 and 2013
  • Submission accepted in SLEEP 2014 and 2015
  • Paper submitted for publication
  • Clinical: Patient consultation and education
  • Clinical program development & evaluation
  • Patient flow and triage
  • Quality Assurance Committee member
  • Responsible to lead for government audit: Successfully passing inspections (accreditations) through IHF (Independent Health Facilities) in 2008, 2012, 2016, 2019 and 2022
  • Clinician training program
  • Design and coordination for resident training program with University of Toronto medical students (Faculty of Otolaryngology and Pain medicine)

Owner

SleepzZ PAP Clinic Inc
06.2015 - 12.2022
  • Involving developing, implementing and evaluating marketing strategy, operation flow and clinical care of the clinic
  • Continue liaison and connecting with external stakeholders including referral physicians and health centers, government entities and distributors.
  • Annual budgeting and forecasting
  • Inventory and purchasing
  • Oversee day-to-day operation and management
  • Employee relation
  • Hire and training

Program Manager

Woodbine Medical Health Centre
04.2009 - 01.2013
  • Company Overview: Division of: Woodbine Medical Health & Wellness
  • Successfully organized 4 (4) CME (Mainpro-1) events through College of Physician and Surgeons of Ontario.
  • Program designing, CPSO application, implementation and evaluation
  • Health Promotion and Advocacy: Social media design and management
  • Successfully established different partnership relationships, educational programs and workshop series with various community agencies and foundations.
  • Program design and coordination
  • Developing clinical programs with multi-disciplinary team members
  • Healthy Weight Action Strategies
  • Bone Health Action Plan
  • Sleep Health Program
  • Active Living
  • Volunteer Program
  • Clinical: Fitness Assessments
  • Healthy Weight consultation, Active Living consultation for older adults with chronic illnesses
  • Training, documentation and audit
  • Operation: Successfully established migration of electronic documentation and scheduling system
  • Division of: Woodbine Medical Health & Wellness

Operation Manager

Woodbine Medical Health Centre
10.2007 - 01.2013
  • Company Overview: Division of: Woodbine Steeles Sleep Clinic
  • Developed, implemented and continue update/monitor Policy & Procedure Manual in terms of Technical / Operational / Clinical Care perspectives.
  • Successfully establish EMR (Electronic Medical Record) system: for scheduling, billing and documentation.
  • Data Management
  • Oversee scheduling, billing and marketing budgeting to ensure the clinic is operating efficiently.
  • Coordinating multiple clinic schedules with multidiscipline professional team to ensure best quality of patient care at all times.
  • Oversee and managing over 15 technicians and 4 administrative assistants to ensure the efficiency of the operation through team calibration and team communication.
  • Professional Development: Organizing on-going workshops and seminars for continuous education for staff.
  • Clinical: Develop, implement and continue monitor clinical patient flow to ensure best practice and care for patients
  • Referral triage
  • Supporting sleep specialists for sleep medicine clinical days, such as patient history intake, health assessment and problem solving.
  • Health Promotion / Marketing: Design, develop and manage social media platform
  • Coordinating health fair / seminar /public events to promote public health awareness.
  • Patient education and developing patient educational materials, such as patient record booklet, binder, pamphlets and powerpoint slide shows.
  • Out-reach marketing strategies: through planning, implementing and evaluation stages.
  • Developed educational materials for community and for health care professionals.
  • Marketing rounds: on-site visit for family physicians, specialists and referring sources.
  • Successfully passing inspections (accreditations) through IHF (Independent Health Facilities) in 2008 and 2012.
  • Division of: Woodbine Steeles Sleep Clinic

Consultant

Straight Sleep Inc.
09.2015 - 10.2018
  • Involving in re-focusing, developing, implementing and evaluating marketing strategy and operation planning of the clinic
  • Implementing Electronic Medical Record (EMR) and digitalize operation flow

Rehabilitation Therapist

Kensington Long Term Care Health Centre
08.2003 - 05.2007
  • Member of Environment Health Accreditation Committee & Ethic Committee
  • Designing and Leading group exercise classes
  • Patient education: the important of exercise and rehabilitation
  • Planning and organizing special exercise and physical activity programs for all residents
  • 1:1 exercise session – strengthening, ROM and walking program

Instructor

Toronto Business College
08.2021 - 06.2022
  • Involving design, developing, implementing and evaluating course material using adult learning principles
  • Conducting and managing classes through virtual platform
  • Provide constructive feedback
  • Maintain continuous communication with students and faculty members

Instructor

ILAC International College
01.2022 - 09.2022
  • Involving design, developing, implementing and evaluating course material using adult learning principles
  • Conducting and managing classes through virtual platform
  • Provide constructive feedback
  • Maintain continuous communication with students and faculty members

Education

Master of Science - Public Health

UNIVERSITY OF LIVERPOOL
08-2026

Master of Business Administration - Marketing

UNIVERSITY OF LIVERPOOL
01.2019

Bachelor of Physical Education and Health - Kinesiology with Pedagogy component

UNIVERSITY OF TORONTO
Toronto, Ontario
01.2006

Skills

  • Strategic Planning & Execution
  • Stakeholder Engagement & Partnership Building
  • Health Program Development & Evaluation
  • Operational Excellence & Resource Management
  • Team Leadership & Capacity Building
  • Health Equity & Community Engagement

Publication

Ng, R., Chow, T., Fang, C.,   Hawke, M.

Prevalence, effect of BMI and   positional changes on OSA in Chinese and non-Chinese patients

Oral Presentation

SLEEP 2012 – 26th Annual   Meeting of the Associated professional Sleep Societies

· Ng, R., Chow, T., Fang, C.

Sleep Dysfunction in Patients   with Benign and Malignant Thyroid Nodules

Poster Presentation

SLEEP 2012 – 26th Annual   Meeting of the Associated professional Sleep Societies

Ng, R., Chow, T., Fang, C.   Zhang, B., Zhang, S.

The Effect of Upper Airway   Surgery on Sleep Quality and obstructive Sleep Apnea

Poster Presentation

SLEEP 2013 – 27th  Annual Meeting of the Associated   professional Sleep Societies

Ng, R., Chow, T., Fang, C.

CPAP Compliance: Effects Of CPAP Adaptation Periods, OSA   Severity And Other Parameters On CPAP Compliance

Poster Presentation

SLEEP 2014  – 28th  Annual Meeting of   the Associated professional Sleep Societies

Ng, R1., Chow, T.,   Fang, C., Wong, C.

Effects of BMI on Severity of OSA in Chinese, South Asian and   Non-Asian Patients

Poster Presentation

Canadian Sleep Society   Conference 2015 – 7th  Annual Conference   of Canadian Sleep Society

Ng, R1., Chow, T.,   Fang, C., Wong, C.

Measurement of Upper Airway, Neck configurations and BMI as a   predictor of OSA severity

Poster Presentation

Canadian Sleep Society   Conference 2015 – 7th  Annual Conference   of Canadian Sleep Society

Ng, R1., Chow, T.,   Fang, C., Zhang, B.

Effects of Upper Airway Surgery on Sleep Quality and Obstructive   Sleep Apnea

Poster Presentation

Canadian Sleep Society   Conference 2015 – 7th  Annual Conference   of Canadian Sleep Society

Certification

  • First Aid with level C CPR - HCP
  • Adapted Sports / Recreation Programming Levels 1 & 2
  • CancerSmart Rehab Techniques in Oncology level 1 and level 2
  • Certified Clinical Sleep Educator
  • Program Management Certificate (in progress)

Public Speaking Events

  • Community Agencies, Yee Hong Health Centre, Heart and Stroke Foundation, Canadian Diabetes Association, CareFirst Seniors and Community Services Association, Hong Fook Mental Health Association, CICS, TCCSA, Canadian Liver Foundation
  • Media, OMNI, FairChild Television, WOW TV, FM 1430, CCB radio stations
  • Topics include: Sleep Health, Exercise Science and Osteoporosis, Exercise and Aging, Healthy Weight and Chronic Illness

Languages

Fluent in English
Full Professional
Fluent in Mandarin
Native or Bilingual
Fluent in Cantonese
Full Professional

Other Work Experience

ILAC   International College, Toronto, Ontario
Instructor
January 2022 – September 2022

· Involving   design, developing, implementing and evaluating course material using adult   learning principles

· Conducting and managing classes through virtual platform

· Provide constructive feedback

· Maintain continuous communication with students and faculty   members

Toronto   Business College, North York, Ontario
Instructor
August 2021 – June 2022

· Involving design,   developing, implementing and evaluating course material using adult learning   principles

· Conducting and managing classes through virtual platform

· Provide constructive feedback

· Maintain continuous communication with students and faculty   members

Timeline

Instructor

ILAC International College
01.2022 - 09.2022

Instructor

Toronto Business College
08.2021 - 06.2022

Consultant

Straight Sleep Inc.
09.2015 - 10.2018

Owner

SleepzZ PAP Clinic Inc
06.2015 - 12.2022

Health Promoter

HF Connecting Health Nurse Practitioner-Led Clinic
07.2013 - Current

Clinical Program Manager

Woodbine Medical Centre
12.2012 - Current

Program Manager

Woodbine Medical Health Centre
04.2009 - 01.2013

Operation Manager

Woodbine Medical Health Centre
10.2007 - 01.2013

Rehabilitation Therapist

Kensington Long Term Care Health Centre
08.2003 - 05.2007

Master of Business Administration - Marketing

UNIVERSITY OF LIVERPOOL

Bachelor of Physical Education and Health - Kinesiology with Pedagogy component

UNIVERSITY OF TORONTO

Master of Science - Public Health

UNIVERSITY OF LIVERPOOL

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Chiayin Joy Fang