Chiara Turconi
Burnaby,BC
Summary
High-energy employee offering years of experience in sales and as a cashier. Reliable, offering strong multitasking, problem-solving and communication skills. Trained in different areas and flexible with changing business needs. Committed to accuracy and efficiency as achieved through hard work and attention to details. Great team work experience, ready to work hard and gain more experience.
Overview
5
5
years of professional experience
Work History
Sales Associate
Blue Ruby Jewellery
10.2023 - Current
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Listened to customer needs and desires to identify and recommend optimal products.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Customer Service and Head Cashier
Tigros S.p.A.
04.2022 - 08.2023
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized various software applications to process customer orders.
- Performed cash, card and check transactions to complete customer purchases.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Trained team members in successful strategies to meet operational and sales targets.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Main Cashier
Foot Locker
10.2018 - 07.2021
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked with floor team and managers to meet wide range of customer needs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
Bachelor of Science - Psychology
Catholic University of The Sacred Heart
Milan, Italy09.2022
Skills
- Great Team Work Experience
- Advising and Coaching
- Customer Service and Assistance
- Stocking and Replenishing
- Telephone Reception
- Time Management Skills
Languages
Italian
Native or Bilingual
English
Professional Working
Timeline
Sales Associate
Blue Ruby Jewellery
10.2023 - Current
Customer Service and Head Cashier
Tigros S.p.A.
04.2022 - 08.2023
Main Cashier
Foot Locker
10.2018 - 07.2021
Bachelor of Science - Psychology
Catholic University of The Sacred Heart
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