Chiara Parashos
Caledon,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a position within the company. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Supply Secretary
Toronto Catholic District School Board
06.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Work well in team settings, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Cultivated interpersonal skills by building positive relationships with others.
Invoicing and Logistics Coordinator
Roma Moulding, Inc
08.2018 - 06.2022
- Prepare customer invoices in billing system
- Prepare and issue invoices for all billable services and costs,
- Manage Customs (PAPS) documentation for trans border shipments
- Using assigned systems and applications, schedule carriers for shipping requirements per booking instructions, ensuring all information is relayed accurately
- Work closely with departments to ensure that all orders are coordinated for on-time delivery
- Meet performance deadlines and adhere to all client shipping requirements
- Responsible for billing accuracy and process adjustments as necessary
- Process payment/refund through POS, issue payment receipt to the client, and apply payment
- Handle/resolve any shipping issues that may arise, including but not limited to missing items or product returns
Customer Care Representative
Roma Moulding, Inc
11.2017 - 08.2018
- Responded to incoming calls within set KPI's in place
- Processed orders received via telephone, website, email, and/or fax
- Participated in Live-Chat Sessions
- Responded to Customer & Sales Teams inquiries regarding orders, inventory availability, pricing, etc
- Processed Replacement orders and Return Merchandise Authorization, as necessary
- Maintained the highest levels of customer satisfaction by researching & providing resolutions for Customer needs and providing follow-up on Customer inquiries
- Informed Customers and Sales Team of procedures and current policies to follow regarding day-to-day business tasks
- Performed other duties as required
- Responded to customer needs through competent customer service and prompt problem-solving
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Communicated with clients regarding account services, statements, and balances
- Resolved concerns with products or services to help with retention and drive sales
- Met customer call guidelines for service levels, handle time and productivity
Education
Diploma -
Father Henry Carr Secondary School
06.2000
Skills
- Dependable with important tasks and deadlines
- Ability to work well in team settings
- Excellent organizational and communication skills
- Excellent reliability when meeting expectations
- Ability to multitask and manage time well
- Self motivated
- Work extremely well in high pressure settings
- Computer ( SAP, Quick books, Microsoft Word, Excel, Outlook )
- Multitasking and Time Management
- Microsoft Office
- Keyboarding Skills
- Interoffice Communications
- Multi-Line Phone Systems
- Mail Distribution
- Account Reconciliation
- Customer Service
- ERP Systems
- Administrative Duties
Timeline
Supply Secretary
Toronto Catholic District School Board
06.2022 - Current
Invoicing and Logistics Coordinator
Roma Moulding, Inc
08.2018 - 06.2022
Customer Care Representative
Roma Moulding, Inc
11.2017 - 08.2018
Diploma -
Father Henry Carr Secondary School