Chiara Guido
Toronto,ON
Summary
Proven track record in administrative support and customer service, demonstrated at St. John Ambulance supporting the opioid crisis across Canada, enhancing program success. Skilled in problem-solving, maintaining a personable demeanor and strong ability to excel in fast-paced environments, achieving significant improvements in client engagement and support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Registrar and Facilitator
St. John Ambulance
01.2022 - Current
- Facilitated Health Canada funded Opioid Poisoning Response Training throughout Canada to support the opioid crisis.
- Supported the distribution of naloxone kits throughout Canada and targeting provinces experiencing increased risk of opioid emergencies.
- Assisted in the development of promotional, communication and marketing materials of St. John Ambulance's Opioid Training Programs.
- Developed and updated spreadsheets and databases to track, analyze, and report on program success to Health Canada.
Yoga Instructor
Power Yoga Canada
09.2017 - Current
- Educated clients on the benefits of a consistent yoga practice for stress reduction, improved flexibility, and overall mental clarity.
- Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
- Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
- Offered one-on-one or small-group instruction for students needing additional attention and support.
Targeted Prevention Staff
Reach Out Centre For Kids
05.2021 - 04.2023
- Enhanced client well-being by providing empathetic and compassionate support in daily activities.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
- Facilitated therapeutic group sessions for increased social interaction and skill development.
Retail Associate
Lululemon
08.2017 - 05.2021
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or colour.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Crisis Telephone Responder Volunteer
Kids Help Phone
01.2020 - 01.2021
- Maintained up-to-date knowledge of crisis intervention techniques, applying them effectively in diverse situations.
- Increased caller trust with compassionate communication, ensuring a safe environment for discussing sensitive issues.
- Promoted organizational mission and values by representing the hotline at community outreach events, increasing awareness of available services.
- Participated in ongoing training opportunities to enhance crisis response skills and stay current on best practices.
Cashier
Sport Chek
07.2016 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Receptionist
Erin Mills Eye Clinic
08.2014 - 07.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Graduate Certificate - Addictions And Mental Health
Humber College
Toronto06.2020
Bachelor of Arts - Psychology
Toronto Metropolitan University
Toronto, ON06.2018
Skills
- Administrative Support
- Customer Service
- Problem-solving abilities
- Friendly and Personable
Languages
English
Native or Bilingual
Certification
- Crisis Response Training, Kids Help Phone- January 2020
- Trauma Sensitive Yoga Certification - June 2020
- Emergency First Aid & CPR/AED level C, Canadian Red Cross - July 2021
- Opioid Poisoning Response Training, St. John Ambulance - March 2021
Timeline
Program Registrar and Facilitator
St. John Ambulance
01.2022 - Current
Targeted Prevention Staff
Reach Out Centre For Kids
05.2021 - 04.2023
Crisis Telephone Responder Volunteer
Kids Help Phone
01.2020 - 01.2021
Yoga Instructor
Power Yoga Canada
09.2017 - Current
Retail Associate
Lululemon
08.2017 - 05.2021
Cashier
Sport Chek
07.2016 - 07.2017
Receptionist
Erin Mills Eye Clinic
08.2014 - 07.2016
Graduate Certificate - Addictions And Mental Health
Humber College
Bachelor of Arts - Psychology
Toronto Metropolitan University
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