Chiara Fiorini
Toronto
Summary
I am experienced across many diverse industries, which include restaurants, retail, and construction, and I bring a well-rounded skill set to fast-paced, customer-focused environments. I am adept at handling customer inquiries, resolving complaints efficiently, and ensuring seamless operations. With this, I have proven my ability to adapt to different work settings, from managing high-volume restaurant service to assisting in retail sales and coordinating tasks in construction. Lastly, I also bring strong time management, problem-solving, and teamwork skills, which help me to consistently enhance customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Customer Care Intern
Solmar Development
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Utilized CRM system effectively, accurately logging all interactions and updates for comprehensive recordkeeping.
- Worked closely with other departments to resolve complex issues, ensuring seamless coordination between teams for efficient problemsolving.
- answered phone calls and emails of homeowners addressing concerns right away
- helped homeowners set up meetings with construction workers to fix their needs
- tracked and answered invoices of purchasers
- organized office equipment and uniforms when needed
Salesperson
SHAN - Swimwear
05.2022 - 09.2022
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- cleaned up around the store when necessary to ensure an organized workspace
Construction Assistant
Solmar Development
06.2021 - 09.2021
- Worked independently in a fast-paced environment while meeting productivity and quality expectations.
- Loaded, unloaded, and moved light material to and from storage and production areas.
- Gathered and disposed of worksite debris to remove safety hazards.
- watched over trades as they came in and out of units to fix utilities
- ensured homeowners had a smooth move in with little issues
- was an extra hand to site supers if they needed help
Head Dishwasher for Wine Tasting
Two Sisters Vineyards
06.2020 - 09.2020
- Cleared, washed and stacked all wine and champagne glasses, as well as trays and quickly put away without breaking.
- Kept bar areas neat and clean by removing trash and organizing supplies.
- Trained new employees on proper dishwashing procedures, ensuring consistent quality across the team.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
Restaurant Waiter
Two Sisters Vineyards
06.2019 - 09.2019
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Table Busser
Two Sisters Vineyards
06.2018 - 09.2018
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high-volume periods.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Improved customer satisfaction by efficiently clearing tables and resetting them for new guests.
Education
BBA - Human Resource Management
Toronto Metropolitan University
Toronto, None05-2026
High School Diploma -
The Country Day School
King, ON05-2021
Skills
- Call center experience
- Complaint handling
- Customer service
- work great with others
- lots of collaborative work done
- time management skills
Languages
English
Full Professional
Italian
Limited Working
Timeline
Customer Care Intern
Solmar Development
05.2023 - Current
Salesperson
SHAN - Swimwear
05.2022 - 09.2022
Construction Assistant
Solmar Development
06.2021 - 09.2021
Head Dishwasher for Wine Tasting
Two Sisters Vineyards
06.2020 - 09.2020
Restaurant Waiter
Two Sisters Vineyards
06.2019 - 09.2019
Table Busser
Two Sisters Vineyards
06.2018 - 09.2018
BBA - Human Resource Management
Toronto Metropolitan University
High School Diploma -
The Country Day School
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