Summary
Overview
Work History
Education
Skills
Languages
Certification
Online Marketing
Timeline
Generic

Chiamaka Okonta

Whitby,ON

Summary

Dynamic and results-driven Communication/Customer Service Specialist with a proven track record of delivering exceptional customer experiences and fostering strong client relationships. Possessing outstanding communication skills and a keen ability to resolve complex issues efficiently, Dedicated to driving satisfaction and loyalty in every interaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Virtual Assistant

Private Duty
11.2023 - Current
  • Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
  • Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
  • Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
  • Facilitated smooth operations with proficient data entry and document management for various projects.

Communications Coordinator

Concentrix
10.2022 - 09.2023
  • Enhanced brand visibility by developing and implementing strategic communication campaigns.
  • Boosted audience engagement through creative content creation for social media platforms.
  • Streamlined internal communications by establishing protocols and templates for consistent messaging.
  • Raised company awareness with well-executed public relations initiatives, securing positive press coverage.

Sales Representative

Optima Communications
04.2021 - 08.2022
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Managed approximately 100 outgoing calls per day from customers.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Education

Bachelor of Arts - Sociology

Trent University
Oshawa, ON
04.2023

Skills

  • Exceptional verbal and written communication abilities
  • Proficient in customer relationship management (CRM) software, ensuring accurate and efficient data management
  • Strong problem-solving skills and ability to thrive in fast-paced, dynamic environments
  • Expertise in social media management and digital marketing strategies, driving engagement and brand advocacy
  • Outstanding interpersonal skills, fostering positive relationships with customers, colleagues, and stakeholders
  • Proven track record of exceeding performance targets and delivering results-driven solutions

Languages

English
Full Professional

Certification

  • Advanced Communication Skills Training

Online Marketing

  • Collaborate with businesses to promote their products or services through my online platforms.
  • Earn commissions for driving sales or leads, leveraging digital presence to connect businesses with targeted audiences.

Timeline

Virtual Assistant

Private Duty
11.2023 - Current

Communications Coordinator

Concentrix
10.2022 - 09.2023

Sales Representative

Optima Communications
04.2021 - 08.2022

Bachelor of Arts - Sociology

Trent University

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Chiamaka Okonta