Chiamaka Okonta
Whitby,ON
Summary
Dynamic and results-driven Communication/Customer Service Specialist with a proven track record of delivering exceptional customer experiences and fostering strong client relationships. Possessing outstanding communication skills and a keen ability to resolve complex issues efficiently, Dedicated to driving satisfaction and loyalty in every interaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Virtual Assistant
Private Duty
11.2023 - Current
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
- Facilitated smooth operations with proficient data entry and document management for various projects.
Communications Coordinator
Concentrix
10.2022 - 09.2023
- Enhanced brand visibility by developing and implementing strategic communication campaigns.
- Boosted audience engagement through creative content creation for social media platforms.
- Streamlined internal communications by establishing protocols and templates for consistent messaging.
- Raised company awareness with well-executed public relations initiatives, securing positive press coverage.
Sales Representative
Optima Communications
04.2021 - 08.2022
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Managed approximately 100 outgoing calls per day from customers.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Bachelor of Arts - Sociology
Trent University
Oshawa, ON04.2023
Skills
- Exceptional verbal and written communication abilities
- Proficient in customer relationship management (CRM) software, ensuring accurate and efficient data management
- Strong problem-solving skills and ability to thrive in fast-paced, dynamic environments
- Expertise in social media management and digital marketing strategies, driving engagement and brand advocacy
- Outstanding interpersonal skills, fostering positive relationships with customers, colleagues, and stakeholders
- Proven track record of exceeding performance targets and delivering results-driven solutions
Languages
English
Full Professional
Certification
- Advanced Communication Skills Training
Online Marketing
- Collaborate with businesses to promote their products or services through my online platforms.
- Earn commissions for driving sales or leads, leveraging digital presence to connect businesses with targeted audiences.
Timeline
Virtual Assistant
Private Duty
11.2023 - Current
Communications Coordinator
Concentrix
10.2022 - 09.2023
Sales Representative
Optima Communications
04.2021 - 08.2022
Bachelor of Arts - Sociology
Trent University