Chiamaka Nwanyanwu
Oshawa
Summary
With extensive experience in customer service management, appointment setting, researching, data entry, data management, and virtual assistance, I consistently deliver high-quality work in any task at hand. Over a 6-year career in various customer service roles, I have gained a deep understanding of customer preferences and requirements. My proficiency in resolving intricate issues, managing escalations, and ensuring client satisfaction has allowed me to prioritize fostering positive client relationships. As a result, I have become a determined and goal-driven individual who thrives on challenges and consistently strives to exceed expectations.
Overview
7
7
years of professional experience
Work History
Virtual Assistant/Researcher
Razorhorse Capital
11.2021 - 12.2024
- Listen & transcribe calls & meetings into readable format for the Business Development team
- Schedule appointments, manage emails, handle social media accounts, manage databases on Salesforce & conduct research on specific topics to assist the Business Development team
Training, Quality and Audit Supervisor
Outsource Global
09.2020 - 12.2021
- Counseled clients on customized improvement plans with targeted suggestions to achieve 50% increased profitability.
- Analyzed complex client problems and generated targeted solutions that resolved outstanding issues while enhancing client business positions.
- Interacted with internal staff and clients to improve operational knowledge of relevant tax issues and business implications.
- Advised clients of industry trends and emerging conflicts and presented solutions that enhanced client business goals.
- Trained and mentored department staff on policies and procedures to establish strong foundation for client development and service activities.
- Developed high-level knowledge of client business goals, policies and procedures to establish foundation for targeted problem solutions.
Call Center Representative/Customer Service Representative/Intake Call Center Agent
Outsource Global
10.2019 - 08.2020
- Obtain pertinent information from new clients by asking them to complete surveys or interviews courteously and professionally
- Make cold calls & get the clients to sign up the company as their preferred representative for their disability benefits
- Answer and screen inquiry calls and emails from prospective clients
- Collect data to help with the admission process if working in a health or mental care facility
- Ensure that all admission forms are properly signed and filed
Customer Service Representative
Diamond Bank Plc
02.2018 - 04.2019
- Support the Bank's revenue generation drives and initiatives by cross selling to walk-in and third party customers
- Troubleshoot and follow up to resolve customers' complaints or direct them to appropriate desks or supervisor
- Manage customers and crowds on the shopping floor efficiently and prevent chaos and customer complaints
- Support and collaborate with colleagues to achieve Unit/Branch objectives and goals
Education
Master Of Science - Estate Management
Imo State University
Imo State, Nigeria09.2023
Bachelor Of Arts - History & International Studies
University of Jos
Jos, Nigeria 07.2017
Skills
- Customer service
- Calendar management
- Data entry
- Microsoft office
- Document preparation
- File organization
- Meeting scheduling
- Spreadsheet management
- Webinar support
- Attention to detail
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Project management
Languages
English
Native or Bilingual
Timeline
Virtual Assistant/Researcher
Razorhorse Capital
11.2021 - 12.2024
Training, Quality and Audit Supervisor
Outsource Global
09.2020 - 12.2021
Call Center Representative/Customer Service Representative/Intake Call Center Agent
Outsource Global
10.2019 - 08.2020
Customer Service Representative
Diamond Bank Plc
02.2018 - 04.2019
Master Of Science - Estate Management
Imo State University
Bachelor Of Arts - History & International Studies
University of Jos
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