Chiamaka Madu
Summary
A proactive and tech-savvy Executive Assistant, Business Continuity Manager and a Transitioning Agile Delivery Manager with expertise in supporting executives, coordinating and planning projects with cross-functional teams, and ensuring internal compliance to integrated management systems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Executive Assistant and Business Continuity Manager
CWG Plc
06.2019 - 04.2024
- Supported, planned and executed the 2022, 2024FY strategy retreat with the team.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Drive the management of the organization's business continuity management system with a team of 7 to ensure conformity to ISO22301 and continuous improvement
- Reporting to the IMS Manager on performance and improvement of the Business continuity management system
Quality Assurance & Metrics Officer
CWG Plc
03.2018 - 05.2019
- Performed reporting and analysis
- Computed staff performance reports, quality checks on staff KPI/set goals, monthly Net Promoter Score, Goods-In-Transit Insurance reports
- Ensured end-to-end vendor management, Registration on SAP portal and other processes.
- Maintained vendor database systems to track and analyze operational data.
Document Control Assistant
Nasarawa State University
11.2016 - 11.2017
- Coordinated and executed various administrative duties, including responding to students' inquiries, maintaining accurate records, and efficiently managing and distributing both digital and hardcopy documents.
- Optimized storage capacity by regularly archiving obsolete documents according to school policy guidelines.
- Improved document organization by implementing a new filing system tailored to the school's needs.
- Provided exceptional customer service when responding to both internal and external inquiries regarding document availability or status updates.
Education
BSc. Economics -
Afe Babalola University
Ado-Ekiti, Ekiti State06.2016
Skills
- Executive Support
- Strategic Planning
- Product, Process and Project Management
- Servant and Thought Leadership
- Stakeholder, Client and C-Suite Management
- Microsoft Office Suite, Jira, Confluence, Planner
- Strong Problem Solver
- Administrative Support
Certification
- Certified Project Management Professional (PMP)
- Certified Professional in Agile Project and Delivery Management (ICP-APM)
- Entry Certificate in Business Analysis (IIBA Certified)
- PECB Certified ISO 22301:2019
- CPR, AED and First Aid Certification Course
- Certified Personal Assistant by New Skills Academy
Languages
English
Igbo
Hobbies and Interests
- Travel
- Dance
- Athletics
Timeline
Executive Assistant and Business Continuity Manager
CWG Plc
06.2019 - 04.2024
Quality Assurance & Metrics Officer
CWG Plc
03.2018 - 05.2019
Document Control Assistant
Nasarawa State University
11.2016 - 11.2017
BSc. Economics -
Afe Babalola University
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