CHIAMAKA JENNIFER OWULU
Canada
Summary
Versatile administrative professional with over four years of experience supporting executives and managing office operations across retail, communications, manufacturing, consulting, and not-for-profit sectors. Proven success in improving efficiency, coordinating projects, and fostering strong client and team relationships. Skilled in CRM platforms, MS Office Suite, and G Suite, with a track record of managing complex schedules, handling confidential information, and multitasking effectively in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
OPERATIONS COORDINATOR (Freight)
The Home Depot Canada
10.2022 - Current
- Coordinated daily freight flow operations, ensuring on-time processing of 95% of inbound and outbound shipments.
- Improved inventory accuracy by 15% through meticulous data entry and weekly reconciliation of freight stock counts.
- Streamlined shipping and receiving documentation processes, reducing freight-related paperwork errors by 20%.
- Partnered with carriers, vendors, and internal teams to resolve freight discrepancies, reducing delivery delays by 12%.
- Monitored freight expenses, identified cost variances, and implemented process adjustments, contributing to an 8% reduction in freight-related overhead costs.
- Prepared daily and weekly freight status reports for store leadership, improving visibility of inbound/outbound activity, and reducing communication gaps by 25%.
- Supported compliance with health, safety, and hazardous material protocols, resulting in zero safety violations during inspections.
- Assisted leadership in coordinating large seasonal freight transitions (holiday stock, promotional displays), contributing to a 5% increase in sales through timely product availability.
- Implemented process improvements in freight staging and documentation, cutting administrative processing time by 20%.
ADMINISTRATIVE ASSISTANT
FONIV Consulting
02.2021 - 07.2022
- Managed daily office operations, including scheduling meetings, maintaining executive calendars, and coordinating domestic and international travel, improving scheduling efficiency by 20%.
- Prepared, edited, and proofread correspondence, reports, presentations, and other documentation with 99% accuracy, reducing errors and revisions.
- Served as the primary point of contact for internal and external stakeholders, providing professional customer service and support, increasing stakeholder satisfaction by 15%.
- Assisted in budget preparation, monitored expenditures, and tracked expenses to ensure compliance with company policies, contributing to a 10% reduction in overspending.
- Maintained organized digital and physical filing systems for efficient record retrieval, increasing document accessibility by 30%.
- Supported project coordination by tracking deadlines, updating status reports, and liaising with cross-functional teams, ensuring 95% of project deadlines were met.
- Drafted and managed internal communications, memos, and announcements, improving team information flow and clarity by 20%.
- Implemented process improvements and workflow optimizations, increasing administrative efficiency by 15%.
- Handled confidential information with discretion, ensuring 100% compliance with privacy and security policies.
EXECUTIVE ASSISTANT
Mobile Telephone Networks, Ltd. Nig
01.2018 - 12.2020
- Provided high-level executive support to senior leadership, prioritizing and managing competing demands, which improved executive productivity by 20%.
- Coordinated board-level meetings, prepared briefing packs, and distributed strategic reports, ensuring 100% compliance with board governance requirements.
- Acted as a liaison between executives and external partners/vendors, strengthening business relationships, and contributing to a 15% improvement in partner satisfaction.
- Conducted research and compiled data to support executive decision-making, reducing turnaround time on critical business decisions by 25%.
- Optimized executive calendars by prioritizing high-value activities, increasing the time allocated to strategic initiatives by 10 hours weekly.
- Coordinated corporate events, executive workshops, and leadership retreats for up to 200 participants, achieving 95% positive feedback from attendees.
- Implemented digital filing and executive reporting systems, reducing information retrieval time by 30%.
- Managed sensitive HR-related tasks for executives (recruitment support, onboarding, performance reviews), contributing to faster hiring cycles by 15%.
Education
Post Graduate Certificate - Project Management
Conestoga College
Kitchener, Ontario, Canada01.2024
Bachelor of Education (B. ed.) - English & Literary Studies
Chukwuemeka Odumegwu Ojukwu University
Anambra, Nigeria01.2017
Skills
- Office Operations and Workflow Optimization
- Organizational and Planning Skills
- Calendar & Schedule Management
- Travel Planning & Logistics Coordination
- Meeting & Event Coordination
- Expense Reporting & Budget Tracking
- Confidential Correspondence & Document Handling
- Project Coordination & Follow-Up
- Task Prioritization & Time Management
- Microsoft Office Suite & Google Workspace
- Collaboration Tools (Slack, Teams, Zoom)
- CRM & Database Management (Salesforce, HubSpot)
- Strong Written & Verbal Communication
- Problem Solving & Decision Making
- Professionalism, Adaptability & Relationship Building
Certification
- Administrative Assistant Skills Mastery, Udemy, 2025
- Virtual Assistant Training / Remote Office Skills, Udemy, In view
References
References available upon request.
Timeline
OPERATIONS COORDINATOR (Freight)
The Home Depot Canada
10.2022 - Current
ADMINISTRATIVE ASSISTANT
FONIV Consulting
02.2021 - 07.2022
EXECUTIVE ASSISTANT
Mobile Telephone Networks, Ltd. Nig
01.2018 - 12.2020
Post Graduate Certificate - Project Management
Conestoga College
Bachelor of Education (B. ed.) - English & Literary Studies
Chukwuemeka Odumegwu Ojukwu University