Chiamaka Cynthia Tochukwu-Adibe
Waterloo,Ontario
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Recreational Aide Volunteer
Extendicare
10.2024 - Current
- Worked with team members to develop recreation programs.
- Monitored participation in recreational activities to provide assistance to participants.
- Assisted in preparing recreational materials and supplies for each activity.
- Assisted with special events and programs.
Sales Representative and Customer Support
Buletz System Nigeria
10.2016 - 07.2024
- Resolved complex customer inquiries, achieving a 95% customer satisfaction rating
- Implemented a knowledge base system, reducing response times by 30% and increasing first-contact resolution rates
- Collaborated with product teams to communicate customer feedback and drive product improvements
- Developed and implemented business strategies to increase customer satisfaction
Education
Project Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ONPost-Graduate Certificate - Personal Support Worker
Alpha Career College
Higher National Diploma (HND) - Mass Communication
Federal Polytechnic Nekede
Nekede12.2016
Ordinary National Diploma(OND) - Mass Communication
Federal Polytechnic Bauchi
Bauchi12.2012
Skills
- Project Management
- Stakeholder Management
- Market Research
- Cross-Functional Collaboration
- Customer Relationship Management
- Communication Skills
- Sales Strategy
- Requirements Elicitation
- Microsoft Suites
Languages
English
Full Professional
Certification
- Lean Six Sigma Yellow Belt
- Sustainability strategies
- Digital Witch Basic IT skills
- WHMIS
- AODA
Timeline
Recreational Aide Volunteer
Extendicare
10.2024 - Current
Sales Representative and Customer Support
Buletz System Nigeria
10.2016 - 07.2024
Higher National Diploma (HND) - Mass Communication
Federal Polytechnic Nekede
Ordinary National Diploma(OND) - Mass Communication
Federal Polytechnic Bauchi
Project Management
Conestoga College Institute of Technology And Advanced Learning
Post-Graduate Certificate - Personal Support Worker
Alpha Career College
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