ChiaHwa Chang
Chino Hills
Summary
Experienced with managing diverse teams and optimizing departmental operations. Utilizes leadership and strategic planning skills to improve efficiency and team performance. Track record of fostering collaboration and achieving organizational objectives.
Overview
13
13
years of professional experience
Work History
Media Department Manager & Solution Provider
Stark Group Inc
09.2023 - Current
- Lead media content creation including product photography and video production.
- Conduct compliance research for chemical, gas-powered, and imported products.
- Provide cross-functional solutions in logistics, customs, and supply chain optimization.
- Conduct market research and import duty reduction analysis.
Assistant Project Manager
FAS Alliance Inc
09.2022 - 09.2023
- Managed global logistics for importing/exporting vehicle dash cam systems.
- Directed UI/UX development for app interface and logic in collaboration with overseas teams.
- Coordinated customs clearance and compliance documentation.
Operations Manager
Dropber Inc (Double Chain Inc)
08.2021 - 09.2022
- Created, tested, and launched operational procedures for new logistics services.
- Conducted client-specific readiness assessments and implemented case-based solutions.
- Developed API-based automation for seamless data exchange across logistics platforms.
- Oversaw real-time data monitoring to minimize errors in daily operations.
Tech Support Lead
Adber Inc (Double Chain Inc)
02.2020 - 08.2021
- Led training for TMS, OMS, and WMS platforms tailored to various user skill levels.
- Developed support modules using Notion, Basecamp, Zendesk, and Crisp.
- Created custom workflows and evaluated new software to improve process automation.
Customs Specialist
Net Logistics Inc (Double Chain Inc)
10.2019 - 02.2020
- Guided clients through CBP exams, import holds, and customs documentation.
- Consolidated logistics and customs data across portals and broker platforms.
- Delivered corrective action plans and documented resolutions into SOPs and handbooks.
Customs Entry Writer
Elite Customs Service
01.2019 - 08.2019
- Filed import entries via ACE/EDI; reviewed commercial documents for CBP compliance.
- Researched HTS codes and CBP regulations using CROSS and 19 CFR.
- Acted as liaison between CBP and clients during holds/exams; educated clients on regulatory requirements.
- Maintained and optimized internal database and filing systems.
Infantryman
U.S. Army
11.2011 - 03.2015
- Served with 101st Airborne Division; led and maintained team communication during combat drills.
- Deployed to Afghanistan as driver/gunner in supply convoys; conducted route clearance missions on the Khost-Gardez Pass (K-G Pass), patrol operations in Regional Command East, and supported Quick Reaction Force (QRF) missions.
- Performed inspections, identity verification, personnel searches, detainee handling, and escalation-of-force procedures in high-risk environments.
Education
Bachelor of Science - Aviation Management
Southern Illinois University
Walnut, CA05.2018
Associate in Science - Commercial Flight
Mt. San Antonio College
Skills
- Enterprise Systems: SAP, NetSuite, TMS, OMS, WMS
- Productivity: Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Design: Adobe Illustrator
- Knowledge Management: Notion, Mondaycom, Basecamp, Zendesk, Crisp
- Communication: Proficient with major messaging and video platforms (Slack, Teams, Zoom)
- Problem-solving
- Task delegation
- Decision-making
- Workflow optimization
- Project management
- Operations
- Systems and software expertise
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Media Department Manager & Solution Provider
Stark Group Inc
09.2023 - Current
Assistant Project Manager
FAS Alliance Inc
09.2022 - 09.2023
Operations Manager
Dropber Inc (Double Chain Inc)
08.2021 - 09.2022
Tech Support Lead
Adber Inc (Double Chain Inc)
02.2020 - 08.2021
Customs Specialist
Net Logistics Inc (Double Chain Inc)
10.2019 - 02.2020
Customs Entry Writer
Elite Customs Service
01.2019 - 08.2019
Infantryman
U.S. Army
11.2011 - 03.2015
Associate in Science - Commercial Flight
Mt. San Antonio College
Bachelor of Science - Aviation Management
Southern Illinois University
Similar Profiles
Christian MäkipääChristian Mäkipää
Salesperson at STARK GroupSalesperson at STARK Group
Michele MoulosMichele Moulos
Sr. Practice Manager at Aultman Medical Group, Family Medicine of Stark CountySr. Practice Manager at Aultman Medical Group, Family Medicine of Stark County
SEBASTIAN RUEDASEBASTIAN RUEDA
Recruiter | Chemical Manufacturing | Upstream Oil & Gas | Renewable Energy at Stark Recruiting PartnersRecruiter | Chemical Manufacturing | Upstream Oil & Gas | Renewable Energy at Stark Recruiting Partners
RICK GARCIARICK GARCIA
General Manager at OnTracGeneral Manager at OnTrac
Sheila Therese AmisolaSheila Therese Amisola
Dentist at Pomona Dental PracticeDentist at Pomona Dental Practice