Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chia Xiong

Fresno

Summary

Experienced leader with a proven ability to manage teams, drive performance, and deliver results in fast-paced environments. Known for strong communication, strategic thinking, and accountability. Seeking a role where leadership experience and problem-solving skills can add immediate value.

Overview

9
9
years of professional experience

Work History

General Manager

Panda Express
03.2023 - 02.2026
  • Oversaw daily operations to ensure efficient service and customer satisfaction
  • Monitored inventory levels and managed supply orders to optimize stock availability
  • Established performance metrics to assess team productivity and service quality
  • Addressed customer inquiries and resolved issues to improve overall dining experience
  • Analyzed sales data to identify trends and inform strategic decision-making
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Responsible for recruiting, hiring and training of team members.

Assistant Manager

Panda Express
07.2018 - 02.2023
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Shift Leader

Panda Express
06.2017 - 06.2018
  • Resolved customer complaints promptly, maintaining high satisfaction levels and fostering loyalty.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Trained new employees and delegated daily tasks and responsibilities.

Education

Bachelor of Arts - Sociology

Fresno State
Fresno, CA
12-2025

Associate of Arts - Sociology

Fresno City College
Fresno, CA
05-2023

Skills

  • Training and development
  • Efficient multi-tasker
  • P&L management
  • Strategic planning
  • Interpersonal skills
  • Time management

Timeline

General Manager

Panda Express
03.2023 - 02.2026

Assistant Manager

Panda Express
07.2018 - 02.2023

Shift Leader

Panda Express
06.2017 - 06.2018

Bachelor of Arts - Sociology

Fresno State

Associate of Arts - Sociology

Fresno City College
Chia Xiong