Chia Xiong

Fresno

Summary

Results-driven General Manager with a proven track record in enhancing customer satisfaction and optimizing operations. Expertise in strategic planning, team development, and inventory management.

Overview

years of professional experience

Work History

General Manager

Panda Express

Kerman

06.2017 - Current

Managed daily restaurant operations to ensure high-quality service.
Trained and supervised team members in food safety and customer service.
Developed staff schedules to optimize labor efficiency and coverage.
Implemented inventory controls to maintain stock levels and reduce waste.
Enhanced customer satisfaction through effective problem resolution strategies.
Conducted regular performance evaluations to support employee development.
Analyzed sales data to identify trends and improve operational processes.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.

Education

Bachelor of Arts - Sociology

California State University, Fresno

Fresno, CA

12-2025

Associate of Arts - Sociology

Fresno City College

Fresno, CA

05-2023

Skills

Leadership skill
Communication skills
Adaptability

Time management
Decision-making skills
Business acumen

Languages

Hmong

Native/ Bilingual

Timeline