CHIA-MAO HSIAO
Toronto,ON
Summary
A reliable and energetic professional with a positive attitude and strong interpersonal skills. Ambitious, responsible, and fluent in Mandarin and Japanese (JLPT N2). Highly motivated, adaptable, and skilled in interpersonal communication. Capable of working independently and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server Assistant
MIKU ABURI
11.2024 - Current
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines
Server
Tanuki Japanese Restaurant
01.2024 - 09.2024
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Section Waiter
ChoChoSan Japanese Restaurant
01.2022 - 01.2023
- Delivered food efficiently, responding to additional requests to enhance guest satisfaction
- Maintained clear communication with kitchen staff to ensure timely updates on menu items and customer wait times
- Assisted guests in menu selection by suggesting courses and explaining specials and preparation methods
- Processed customer payments accurately, including calculating charges and issuing checks
- Reviewed and communicated daily specials and menu changes to guests
- Presented wine selections with appropriate glassware, enhancing the overall dining experience
- Efficiently delivered food and promptly attended to additional guest requests, ensuring a welcoming and enjoyable dining experience
- Maintained clear, responsive communication with kitchen staff to facilitate smooth service flow and timely updates on menu availability and estimated wait times
- Guided guests through the menu, offering recommendations and explaining daily specials, preparation styles, and popular pairings
- Accurately processed customer payments, managing cash and card transactions with attention to detail
- Briefed guests on daily specials and any updates to the menu, enhancing their dining experience with up-to-date information
- Suggested wine selections with suitable glassware, contributing to an elevated dining experience and demonstrating knowledge of bar offerings
Education
I-SHOU UNIVERSITY - Applied Japanese
I-SHOU UNIVERSITY
01.2014
Skills
- Customer Service
- Multitasking
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Upselling & Cross-Selling
- Food Safety & Hygiene
Languages
English
Full Professional
Chinese
Native or Bilingual
Japanese
Professional Working
Certification
SMART SERVE
Timeline
Server Assistant
MIKU ABURI
11.2024 - Current
Server
Tanuki Japanese Restaurant
01.2024 - 09.2024
Section Waiter
ChoChoSan Japanese Restaurant
01.2022 - 01.2023
I-SHOU UNIVERSITY - Applied Japanese
I-SHOU UNIVERSITY
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