Chia-Lin Liao
Summary
Dynamic professional with a proven track record at Starbucks UK, excelling in operational efficiency and customer service. Skilled in problem-solving and communication, I consistently enhance customer experiences and resolve issues effectively. My ability to collaborate and manage time efficiently has led to improved service levels and team performance.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks UK
08.2022 - 04.2024
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Investigated accidents or incidents occurring during shift hours.
- Developed strategies for improving operational efficiency and customer service levels.
Customer Service Specialist
TransGlobe Life Insurance
02.2020 - 03.2022
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Answered customer telephone calls promptly, and improved on-hold wait times.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Waitress
Din Tai Fung
01.2019 - 01.2020
- Consistently offer a professional, friendly greeting and engaging service.
- Be able to work independently and multi-task when necessary.
- Ensure all opening and closing duties are followed according to the checklist.
Ride Operator
Dorney Park & Wildwater Kingdom Amusement Park
06.2018 - 09.2018
- Greeted customers with enthusiasm for positive ride experiences.
- Familiar working with international guests and colleagues.
- Ability to work well with others and collaborate across the organization to finish a ride.
Education
High School Diploma -
George Brown College
Toronto, ON04-2026
Bachelor of Arts - English Literature
Tamkang University
Taipei, Taiwan06-2020
Skills
- Problem-Solving
- Communication
- Customer Needs Recognition
- Time Management skills
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Shift Supervisor
Starbucks UK
08.2022 - 04.2024
Customer Service Specialist
TransGlobe Life Insurance
02.2020 - 03.2022
Waitress
Din Tai Fung
01.2019 - 01.2020
Ride Operator
Dorney Park & Wildwater Kingdom Amusement Park
06.2018 - 09.2018
High School Diploma -
George Brown College
Bachelor of Arts - English Literature
Tamkang University
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