Chi Her
Sacramento
Summary
Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.
Overview
8
8
years of professional experience
Work History
Call Center Agent
ACT Technologies
Carmichael, CA
02.2024 - 08.2024
- Maintained confidentiality of sensitive CA EDD accounts by adhering to strict protocols.
- Collaborated with team members to share best practices, enhancing department performance.
- Enhanced customer satisfaction ratings by addressing and resolving inquiries, complaints, and requests.
Receptionist/Customer Service Representative
Golden West Packaging Group
Sacramento, CA
03.2023 - 09.2023
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Receptionist/Administrative Assistant
FIVE STAR RESTORATION & CONSTRUCTION DIVISION OF KUSTOM
Rancho Cordova, CA
07.2022 - 01.2023
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
At&t Assistant Manager
At&T - Elite Management
Fresno, CA
06.2021 - 06.2022
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
Manager/Floor Supervisor
McDonald's
Clovis, CA
11.2016 - 04.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Associate of Science - Business Administration And Management
Folsom Lake College
Folsom05-2026
Associate of Science - Economics
Folsom Lake College
Folsom, CA05-2026
Associate of Arts - Interdisciplinary Studies: Social Behavioral Scien
Folsom Lake College
Folsom, CA05-2026
High School Diploma -
Edison High School
Fresno06-2016
Skills
- Call center operations
- Customer communications
- Payment processing
- Data entry
- Account management
- Problem-solving skills
- Training and mentoring
- Team development
- Verbal and written communication
- Bilingual English and Hmong
Timeline
Call Center Agent
ACT Technologies
02.2024 - 08.2024
Receptionist/Customer Service Representative
Golden West Packaging Group
03.2023 - 09.2023
Receptionist/Administrative Assistant
FIVE STAR RESTORATION & CONSTRUCTION DIVISION OF KUSTOM
07.2022 - 01.2023
At&t Assistant Manager
At&T - Elite Management
06.2021 - 06.2022
Manager/Floor Supervisor
McDonald's
11.2016 - 04.2021
High School Diploma -
Edison High School
Associate of Science - Business Administration And Management
Folsom Lake College
Associate of Science - Economics
Folsom Lake College
Associate of Arts - Interdisciplinary Studies: Social Behavioral Scien
Folsom Lake College