Juston Wu
Toronto
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Detailed Sales Representative well-known for turning problem accounts into long-term customers. Reliable and quick-paced. Proponent of team-based sales efforts.
Overview
22
22
years of professional experience
Work History
Shuttle Driver
Weins Auto
11.2024 - Current
- Transported customers to and from service appointments efficiently.
- Maintained vehicle cleanliness and performed routine inspections regularly.
- Assisted customers with questions about services and vehicle features.
Area Sales Representative
Kuo Hua Trading
Toronto
06.2020 - 01.2024
- Identified customer needs by asking questions and advising on best solutions.
- Established productive and professional relationships with key personnel in assigned customer accounts.
- Conducted market research and reported on competitors.
- Developed and implemented strategic sales plans to accommodate corporate goals.
- Monitored sales team performance and provided effective training to help each reach targets.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Resolved customer complaints regarding sales and service.
- Represented company at trade association meetings to promote products and services.
Tour Guide
Gala Travel
Toronto
06.2015 - 05.2020
- Displayed strong public speaking and communication skills to facilitate high quality guest tours.
- Developed guest relationships to achieve high level of satisfaction.
- Educated and shared natural, geological and cultural history through story-telling.
- Led guided tours and informational talks for large groups to showcase attractions and highlights.
- Monitored visitors' activities to verify compliance with establishment, tour regulations and safety practices.
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
Sales Manager
Trillium Shop
Mississauga
09.2009 - 05.2015
- Welcomed customers, offering assistance to help find store items.
- Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
- Attended trade shows for in-person engagement and network building.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Analyzed business and sales targets using critical problem-solving skills.
- Achieved company growth and brand development through market expansion and sales.
Shuttle Bus Driver
Belaire Hotel
Etobicoke
09.2003 - 08.2009
- Followed schedules and routes to maintain timely arrivals and departures.
- Maintained safe driving habits to protect property and general public on roadways.
- Adhered to schedules and safety protocols to enhance transportation service.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Helped elderly and disabled passengers board and exit bus.
Education
Business - Information System
Centennial College of Applied Arts And Technology
Toronto , ON08.2003
Skills
- Relationship Selling
- Inside and Outside Sales
- Conflict Resolution
- Sales Tracking
- Customer Service
- Time Management
- Problem Solving
- Sales Closing
- Driving G License
- Customer Needs Assessment
- Sales Forecasting
- Market Research and Analysis
- Opening and Closing Procedures
- Stock Management
Language
- English
- Mandarin
- Taiwanese Language
Timeline
Shuttle Driver
Weins Auto
11.2024 - Current
Area Sales Representative
Kuo Hua Trading
06.2020 - 01.2024
Tour Guide
Gala Travel
06.2015 - 05.2020
Sales Manager
Trillium Shop
09.2009 - 05.2015
Shuttle Bus Driver
Belaire Hotel
09.2003 - 08.2009
Business - Information System
Centennial College of Applied Arts And Technology