Chhayankumar Rohitkumar Patel
Hamilton,Canada
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Team Lead- Shipping
Bimbo Canada
Hamilton, Canada
01.2024 - Current
- Led a team in daily shipping and logistics operations
- Coordinated with departments to streamline order management and delivery processes
- Trained new employees and improved operational efficiency
- Trained new representatives on company policies and customer service standards.
- Handled customer-related issues to ensure timely resolution and satisfaction
- Resolved customer complaints through effective problem-solving and empathetic communication.
- Maintained system records and reports
Team Lead
Dollarama
Hamilton, Ontario
07.2025 - 12.2025
- Supervised store operations, supporting staff to maintain service quality during shifts
- Trained team members and maintained store standards
- Managed cash handling, ensuring accurate transactions and efficient checkout processes
- Resolved customer concerns to improve satisfaction
- Assisted customers with inquiries, complaints, and product issues
- Monitored inventory levels, ordering supplies to ensure adequate stock for production needs.
Education
Postgraduate Certificate -
Algoma University
Brampton, ON08-2025
Master’s Degree - Marketing
Rome Business School
Italy04-2021
Bachelor of Engineering - Electrical
Gujarat Technological University
India06-2017
Skills
- Project management
- Team Leadership
- Operational Management
- Technical Troubleshooting
- Problem Solving
- Customer Service
- Client Support
- Multitasking
- Microsoft Office
- Computer Systems
- Coaching Techniques
- Conflict Resolution
Availability
Available for full-time, on-site work in Hamilton, Ontario
Languages
Gujarati
Professional
Hindi
Professional
Italian
Professional
Timeline
Team Lead
Dollarama
07.2025 - 12.2025
Team Lead- Shipping
Bimbo Canada
01.2024 - Current
Postgraduate Certificate -
Algoma University
Master’s Degree - Marketing
Rome Business School
Bachelor of Engineering - Electrical
Gujarat Technological University