Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Chhaviraj Sharma

Edmonton,AB

Summary

I have cultivated a strong foundation in computer science concepts and practical skills. With coursework focused on programming languages, data structures, and database management, I have honed my abilities in problem-solving and software development.

Versatile professional with a background in IT and customer service. Experienced in providing technical support, troubleshooting, and ensuring customer satisfaction. Skilled in communication and problem-solving, with a strong focus on delivering exceptional service.

My proactive approach to problem-solving and ability to communicate technical information. Simultaneously, my customer service background has equipped me with the ability to empathize with customers, actively listen to their concerns, and provide timely and effective solutions. I am adapt at managing challenging situations with a calm and professional manner, consistently exceeding customer expectations and fostering positive relationships.

I am now seeking a role that leverages my dual expertise, allowing me to deliver exceptional technical support while ensuring top-tier customer satisfaction. My goal is to contribute to a team that values both technological innovation and customer-centricity, driving positive outcomes for the organization and its clients.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Reliance Supermarket
01.2022 - 01.2023
  • Promptly responded to inquiries and requests from prospective customers.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Web Developer

UNDER20S Media
05.2023 - 07.2023
  • Developed web applications using HTML, CSS, JavaScript and jQuery.
  • Optimized SQL queries for faster response times from databases.
  • Collaborated with other developers on coding projects.
  • Implemented responsive design techniques to ensure optimal viewing experience across multiple devices.

Junior Web Developer

VBNGT
11.2020 - 11.2021
  • Assisted in website development tasks, including bug fixes and feature enhancements.
  • Contributions to Projects: Made meaningful contributions to multiple web development projects, enhancing the company's reputation.
  • Resolved technical problems related to website functionality or performance.
  • Designed visual and graphic images to use on multiple platforms.

Education

Web Development & Communication (2024-Present) - IT Business

MacEwan University
Edmonton, AB

Bachelor Of Computer Application (2020-2023) - IT

Shri Guru Gobind Singh College
Sector-26 Chandigarh

Skills

  • Web development
  • Handling Escalations
  • Leading Team Meetings
  • Workflow Coordination
  • Multitasking
  • Leadership Skills
  • Problem Solving/ Decision Making Abilities
  • Communication Skills
  • Creativity and Innovation
  • Microsoft Word
  • Delegating Work
  • Workflow Management
  • Team Building and Leadership

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Web Developer

UNDER20S Media
05.2023 - 07.2023

Customer Service Representative

Reliance Supermarket
01.2022 - 01.2023

Junior Web Developer

VBNGT
11.2020 - 11.2021

Web Development & Communication (2024-Present) - IT Business

MacEwan University

Bachelor Of Computer Application (2020-2023) - IT

Shri Guru Gobind Singh College
Chhaviraj Sharma