CHHAVI SIKRI

• Facilitating New Hire Orientation
• Conducting needs analysis to identify gaps, KPIs, content, and determine if learning solutions achieved specific business goals
• Established strong relationships with key stakeholders, securing buy-in for proposed solutions aimed at boosting overall efficiency.
• Developed customized training programs for clients, resulting in enhanced workforce productivity.
• Gathered metrics / analytics where applicable and/or create surveys to gauge training effectiveness and provide L&D reports

• Train Circle K Store Operators and their staff to maximize the benefits of all Circle K programs by guiding them to improve performance, increase sales and ensure that best practice behaviors and policies are followed and flawlessly executed
• Developed and implemented onboarding and orientation programs for new employees.
• Created and facilitated HR training sessions to staff, managers and executives.
• Conducted thorough pre-screening interviews to identify potential candidates, reducing time spent on unqualified applicants

• Certified by NEXA automotive brand to facilitate their Sales staff trainings consisting of new hires, team leads, senior sales staff and Showroom Managers of dealerships for pan India
• Planned monthly calendars, coordinated with senior management for trainings and submitted timely reports for same
• Facilitated sessions for sales teams on new Product launches, Technical trainings, Soft Skills, Selling Skills, Processes and SSI
• Mystery visits to competitors sales set up to understand process, competition products and their strengths
• Assessing training's impact, and providing one-on-one mentorship.
• Delivered high-quality, interactive presentations that effectively communicated complex concepts and ideas.
• Championed continuous improvement initiatives within the organization, fostering a culture that values ongoing learning and professional development.
• Evaluated employee performance during training sessions, providing constructive feedback for improvement opportunities both individually and as a group dynamic.
• Established strong relationships with clients through clear communication, active listening, and timely responsiveness to inquiries or concerns.
• Managed multiple projects simultaneously, prioritizing tasks and meeting strict deadlines without sacrificing quality or attention to detail.
• Conducted in-depth assessments to evaluate the effectiveness of training programs, adjusting content as needed for optimal results.
• Maintained up-to-date knowledge of industry trends and emerging technologies by attending conferences, workshops, and webinars regularly.
• Facilitated virtual, in-person and blended learning sessions.

· "Exceeded Expectations" for the 1st year at work and received CIBC EXCEL AWARD.

· Handle specialty inbound programs to deliver sales and customer intelligence.

• Balanced multiple priorities simultaneously while maintaining composure under pressure during peak call volume periods.
• Demonstrated excellent problem-solving skills by analyzing customer needs and providing tailored solutions accordingly.

· Take appropriate action to efficiently resolve issues.

· Thrive as a team player in a fast paced, high energy working environment.

• Certified by Suzuki and Mahindra automotive brands for their Sales staff trainings
• Facilitated sales staff consisting of new hires, team leads, senior sales staff of dealerships for entire region
• Planned monthly calendars, coordinated with the senior management for trainings and submitted timely reports for the same.
• Established clear expectations for desired outcomes at the onset of each course module or workshop session.
• Assessed training program effectiveness on regular basis and improved upon deficient areas.
• Managed recruitment, training and development for highly effective sales team.
• Developed and led group training courses to align with corporate sales and service goals.