Chhavi Chhetri

• Detail-oriented and results-driven Payroll and Billing Associate with a proven track record of efficiently processing payroll for 200 employees and managing billing processes.
• Proficient in UltiPro and A1 Transportation software. Adept at generating accurate invoices, and credit notes, and ensuring compliance with payroll regulations. Ensuring accuracy and compliance with relevant labor laws and company policies.
• Utilize UltiPro software to manage payroll tasks, including time and attendance tracking, benefits administration, and tax compliance.
• Collaborate with HR to address employee payroll inquiries and discrepancies promptly. Perform regular audits to ensure payroll data integrity and resolve discrepancies promptly.
• Prepare and submit payroll-related reports to management, providing insights into labor costs and trends. Successfully implemented efficiency improvements in the payroll process, reducing errors.
• Generated and processed invoices and credit notes for clients in a timely and accurate manner. Conducted regular audits of billing records to ensure accuracy and resolve discrepancies.
• Proficient in A1 Transportation software for tracking and managing billing information. Payroll Processing - UltiPro Software - A1 Transportation Software - Billing and Invoicing - Compliance and Regulation - Data Auditing - Time and Attendance Tracking - Client Communication - Financial Reporting - Problem Solving

Excellent Communication: Clear and effective communication with customers and team members.

Empathy: Ability to understand and empathize with customers' concerns and provide personalized assistance.

Patience: Remaining calm and composed when dealing with challenging situations or difficult customers.

Problem-solving: Analyzing issues and finding effective solutions to meet customer needs.

Active Listening: Attentively listening to customer concerns to fully understand their requirements.

Customer Relationship Management (CRM): Experience using CRM tools to manage and track customer interactions.

Positive Attitude: Maintaining a positive and friendly demeanor even in challenging situations.

Conflict Resolution: Resolving customer conflicts and issues to ensure customer satisfaction.

Time Management: Efficiently managing time to handle multiple customer inquiries simultaneously.

Adaptability: Quickly adapting to changes in processes, products, or policies.

Product Knowledge: In-depth understanding of products or services to provide accurate information and assistance.

Multitasking: Handling multiple customer inquiries or technical issues simultaneously.

Collaboration: Working collaboratively with cross-functional teams to resolve complex problems.

Training and Development: Providing training to customers or team members on product features or technical solutions.

Data Analysis: Utilizing data to identify trends, improve processes, and enhance customer experience.

Continuous Learning: Staying updated on the latest industry trends, technologies, and best practices.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Used consultative techniques to understand customer needs and make strategic referrals to business partners
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues
• Provided primary customer support to internal and external customers
• Resolved concerns with products or services to help with retention and drive sales.

• Provided Tier 1 IT support to non-technical internal users through desk-side support services
• Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
• Explained security measures in simple terminology to help users understand malware and phishing threats
• Provided documentation on troubleshooting of technical processes to support desk staff.
• Clear and effective communication with customers and team members.
• Ability to understand and empathize with customers' concerns and provide personalized assistance.