Summary
Overview
Work History
Education
Skills
Accomplishments
Training
Volunteer Experience
References
Timeline
Generic

Chhavi Chatrath

Cambridge,Canada

Summary

Dynamic leader with a proven track record at McDonald's, adept in staff training and development, and budgeting. Excelled in enhancing team productivity and customer satisfaction through effective communication and versatile adjustment skills. Achieved significant improvements in operational efficiency, demonstrating exceptional multitasking and leadership abilities.

Overview

6
6
years of professional experience

Work History

General Manager

McDonald's
Kitchener, Canada
08.2024 - Current
  • Company Overview: Inspiring a team, instilling a sense of pride, and creating a culture that helps deliver the world’s best Quick Service Restaurant experience
  • Maintaining a safe, secure, and sanitary environment for your guests, your team, and yourself
  • Managing and leading a team of Managers and Crew Members
  • Participating in local events that positively impact your community
  • Upholding our renowned cleanliness methodology
  • Building sales and profits, which in turn build your value, professionally and financially
  • Inspiring a team, instilling a sense of pride, and creating a culture that helps deliver the world’s best Quick Service Restaurant experience

Department manager

McDonald's
Kitchener, Canada
07.2022 - 07.2024
  • Responsible for making sure the restaurant delivers great quality food to the guests in a fast efficient manner
  • Ensure the food is always safe and follow the protocols set by McDonald's
  • Review all the kitchen procedures and making sure that all the kitchen staff is trained
  • Ensures inventory counts aligns with the daily food usage

Part-time Packer

PepsiCo
Cambridge, Canada
06.2022 - 01.2023
  • Operating a pallet jack to move skids of cardboard
  • Lifting cardboard and refilling machines with cardboards
  • Making boxes as per the orders
  • Other general sanitation and cleaning as needed

Swing Manager

McDonald's
Kitchener, Canada
01.2020 - 07.2022
  • Responsible for managing the shift and supervising all store operations
  • Assessing and managing food costs by ensuring employees adhere to all the system generated food preparation
  • Perform end of the day operating procedures and prepare bank deposit information
  • Exhibited professional behavior and maintaining ethical code of conduct, consequently escalated the positive word of mouth for the organization

Delivery Fulfillment Associate

Amazon
Kitchener, Canada
11.2021 - 01.2022
  • Scanning all the parcels and putting labels on them according to the various postal codes
  • Verifying all the shipments and sorting the parcels according to the different areas
  • Putting the carts on the designated spots for the delivery people to pick the parcels

Crew Member

McDonald's
Kitchener, Canada
01.2020 - 02.2021
  • Greeting guests, taking orders and processing payments
  • Preparing food and drinks
  • Managing delivery and mobile orders
  • Assembling orders and packaging take-out and delivery
  • Keeping all surfaces clean and sanitary to ensure the safety for our guests, fellow crew members, and yourself

Team Leader

Cambridge, Canada
09.2019 - 04.2020
  • Assisted the team members in assembling the team for the project
  • Reviewed the mission and purpose of the action plan
  • Reviewed the program Sustainability Assessment Tool results
  • Determined which elements needed to be maintained, eliminated, or adapted
  • Proposed different options for the action plan to make the restaurant sustainable

Cashier

Little Short Stop
Kitchener, Canada
09.2019 - 12.2019
  • Followed the suitable procedures for cash handling and provided efficient services to the customers leading to contented purchasers
  • Maintained the workplace, organized, and stacked the products in the right places, thus boosted the efficiency of the organization

Manager / Instructor

Uni Ielts
Punjab, India
08.2018 - 07.2019
  • Managed the overall working of the company and catering to the needs of the employees, enhancing the efficiency of the work
  • Provided exceptional customer service, resulting in satisfaction of the customers
  • Taught IELTS to the students in the organization
  • Organized various professional meetings targeting revenue growth and cost reduction, boosting the efficiency of the organization

Education

Project Management -

Conestoga College
Kitchener, ON, Canada
12.2020

Sustainable Business Management -

Conestoga College
Kitchener, ON, Canada
04.2020

Diploma in French -

GNDU
Amritsar, Punjab, India
05.2019

Bachelor of Science - Non-Medical

DAV College
Amritsar, Punjab, India
05.2018

Skills

  • Effective Customer Communication
  • Versatile Adjustment Skills
  • Staff training and development
  • Budgeting and cost control
  • Proficient in Multi-Tasking
  • Proficient in MS Word
  • Efficient Typing
  • Productivity in Dynamic Environments
  • Team Leadership
  • Sustainable Development Planning
  • Task Prioritization Skills
  • Effective Listening Skills

Accomplishments

  • Increased Team Efficiency, Boosted crew efficiency by 25% through effective scheduling and comprehensive training programs
  • Optimized Food Expenses, Achieved a 15% reduction in food costs through effective inventory and waste management
  • Enhanced Customer Satisfaction, Enhanced customer satisfaction by 15% by developing and executing refined service strategies

Training

  • Shift Leadership Foundation Course
  • Advancing your Leadership on Shift
  • Department Leadership Program
  • Leading Great Restaurants

Volunteer Experience

  • Volunteer, Winter Orientation, Conestoga College, Doon campus, Kitchener, ON, Canada, 01/01/20, Helped students in resolving the issues, enhancing the brand value of the college. Managed various stuff on campus ensuring smooth and efficient working.
  • Volunteer, Santa Parade, Cambridge, ON, Canada, 12/01/19, Assisted people in the parade and providing them with required things resulting in effective parade. Organized interactive and engaging events for families thus contributing to community service and an aid in learning new skills.

References

References upon request.

Timeline

General Manager

McDonald's
08.2024 - Current

Department manager

McDonald's
07.2022 - 07.2024

Part-time Packer

PepsiCo
06.2022 - 01.2023

Delivery Fulfillment Associate

Amazon
11.2021 - 01.2022

Swing Manager

McDonald's
01.2020 - 07.2022

Crew Member

McDonald's
01.2020 - 02.2021

Team Leader

09.2019 - 04.2020

Cashier

Little Short Stop
09.2019 - 12.2019

Manager / Instructor

Uni Ielts
08.2018 - 07.2019

Project Management -

Conestoga College

Sustainable Business Management -

Conestoga College

Diploma in French -

GNDU

Bachelor of Science - Non-Medical

DAV College
Chhavi Chatrath