CHHAVI ARYA
Summary
Professional advisor with strong focus on achieving results and fostering team collaboration. Skilled in strategic planning, problem-solving, and client relationship management. Known for adaptability and reliability in dynamic environments. Prepared to deliver impactful solutions and drive success in any advisory role.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Tim Horton's
08.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Cards Advisor
RBC
05.2022 - 08.2023
- Serve clients by delivering exceptional customer service through completing transactions, engaging in needs-based conversations, and communicating with clients throughout the branch
- Identify needs and provide tailored financial advice and solutions to clients, when possible, at the point of first contact
- Contribute to team sales results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfill client solutions
- Understand & resolve client concerns, where possible, at first point of contact
- Educate & assist clients with using RBC digital capabilities
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Shift Supervisor
Starbucks
08.2022 - 01.2023
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
- Maintains a claim demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
- Provides feedback to store manager on partner performance during shift
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Creates positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance
- Executes store operations during scheduled shifts
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team
- Maintains regular and consistent attendance and punctuality
- Follows health, safety and sanitation guidelines for all the products
- Utilizes operational tools to achieve operational excellence during the shift
Supervisor
Tim Horton's
09.2020 - 04.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Team Member/Cashier
Tim Horton's
07.2019 - 09.2020
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
AEC / DEP or Skilled Trade Certificate - Software Information and system Testing
FANSHAWE COLLEGE
London, ON08.2020
AEC / DEP or Skilled Trade Certificate - Operations Management
FANSHAWE COLLEGE
London, ON08.2019
Bachelor of Mathematics And Science - Mathematics
PANJAB UNIVERSITY
Chandigarh, Chandigarh05.2017
Skills
- Inventory control and record keeping
- Customer relationship management
- Analytical thinking
- Effective time management
- Critical thinking
- Written communication
- Strategic planning
- Analytical problem-solving
- Product knowledge
Timeline
Restaurant Manager
Tim Horton's
08.2023 - Current
Shift Supervisor
Starbucks
08.2022 - 01.2023
Cards Advisor
RBC
05.2022 - 08.2023
Supervisor
Tim Horton's
09.2020 - 04.2022
Team Member/Cashier
Tim Horton's
07.2019 - 09.2020
AEC / DEP or Skilled Trade Certificate - Operations Management
FANSHAWE COLLEGE
AEC / DEP or Skilled Trade Certificate - Software Information and system Testing
FANSHAWE COLLEGE
Bachelor of Mathematics And Science - Mathematics
PANJAB UNIVERSITY
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Work Preference
Work Type
Full TimeInternshipWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CulturePersonal development programsTeam Building / Company RetreatsQuote
Talent wins games, but teamwork and intelligence wins championships.
Michael Jordan
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