Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chey Pagnarith Leang

Montreal,QC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

IT Consultant

CGI
02.2019 - 12.2023
  • Enhanced system efficiency by implementing innovative IT solutions and optimizing existing processes.
  • Streamlined communication channels for increased productivity with effective collaboration tools.
  • Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
  • Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.

Security Supervisor

Gardium Sécurité
09.2017 - 12.2019
  • Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
  • Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
  • Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
  • Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.

Manager

Mito Sushi
08.2016 - 07.2017
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Education

Programmer Analyst - LEA.9C - Computer Technology

CDI COLLEGE, LAVAL CAMPUS
Laval, QC
12.2018

Skills

  • Information Technology Infrastructure
  • Systems Architecture Analysis
  • Mobile Device Fleet Management
  • IT Resource Use

Languages

English
Native or Bilingual
French
Full Professional
Cambodian
Full Professional

Timeline

IT Consultant

CGI
02.2019 - 12.2023

Security Supervisor

Gardium Sécurité
09.2017 - 12.2019

Manager

Mito Sushi
08.2016 - 07.2017

Programmer Analyst - LEA.9C - Computer Technology

CDI COLLEGE, LAVAL CAMPUS

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Chey Pagnarith Leang