Cheyn Cole
Los Angeles
Summary
Growth-oriented management professional with a strong background in team building leadership and high end customer service. Experienced in event oversight and management, balancing business needs and budget, and administrative duties. A strong focus on team training and knowledge evolution resulted in increased sales and more elevated customer experiences.
Overview
16
16
years of professional experience
Work History
Server
Multiple Restaurants
Los Angeles, CA and Rockport
05.2017 - Current
- Delivered exceptional customer service in fast-paced dining environments, enhancing guest satisfaction
- Upsold menu items to enhance guest dining experience, frequently having the highest sales and averages of the shift
- Trained new servers on menu and service standards, ensuring consistent quality of service
- Utilized various POS and seating systems to streamline order processing and improve service efficiency
Actor
SAG-AFTRA
Los Angeles
03.2010 - Current
- Perform in and adapt to a variety of on-set environments, ranging from the stage, to ultra-low-budget student films, to Emmy Award Winning television shows
- Leveraged 16 years of industry experience to enhance performance and collaboration
- Collaborated with industry professionals, including representatives, casting directors, photographers, and coaches
- Edited, converted, and sent video for self-tapes and reel
- Maintain working knowledge of casting sites and other industry platforms
Assistant General Manager
Stella West Hollywood
West Hollywood
05.2025 - 09.2025
- Managed a team of 50+ FOH employees in a fine dining environment
- Ensured all staff consistently met standards of service and led disciplinary action when required
- Created and carried out menu training on food, cocktails, liquor, and wine
- Managed supply ordering and inventory for FOH, including liquor, wine, and dry storage
- Addressed guest complaints to guarantee a positive dining experience
- Worked with a variety of high profile guests, and maintained discretion
- Worked along with the events team to ensure all private events ran seamlessly
- Filled out nightly reports on service, budget, labor, and sales
Assistant General Manager and Floor Manager
Terra at Eataly Century City
Los Angeles
04.2024 - 05.2025
- Managed a team of 60+ FOH employees
- Maintained low labor costs through proactive staffing adjustments before and during shifts
- In charge of all FOH and bar ordering, including wine and liquor
- Headed all disciplinary action for the FOH team in collaboration with
- Processed and ran weekly payroll for all FOH employees
- Supported service team by providing wine recommendations and driving sales in the absence of the sommelier
- Conducted daily preshift meetings to ensure team readiness and address any operational concerns
- Created wine and beverage trainings for the team, and kept all food ingredient matrixes up to date
- Regularly worked with the events team to smoothly operate full and partial buyouts of up to 400 people
Bartender, Server, Barback, Runner, Host
Terra at Eataly Century City
Los Angeles
09.2021 - 04.2024
- Work in a high volume, upscale casual restaurant doing up to 500 covers per shift
- Maintain a full working knowledge of all cocktails, wine, and food items, and guide guests through the menus
- Engaged with patrons to provide excellent customer service, proactively addressing concerns to enhance guest experience
- Managed all cash transactions for the restaurant at the bar, and ensured the bank was closed accurately at the end of the shift
- Utilized Salido POS and Opentable systems to manage orders and reservations efficiently
- Trained new staff in each position, ensuring their readiness to uphold standards of service and menu knowledge
Education
High School Diploma -
Phillips Academy Andover
Andover06-2019
Skills
- Team management
- Customer relationship management
- Customer service
- Complaint resolution
- Order and inventory management
- Event coordination
- Recruitment and hiring
- Problem solving
- Time management
- Attention to detail
Timeline
Assistant General Manager
Stella West Hollywood
05.2025 - 09.2025
Assistant General Manager and Floor Manager
Terra at Eataly Century City
04.2024 - 05.2025
Bartender, Server, Barback, Runner, Host
Terra at Eataly Century City
09.2021 - 04.2024
Server
Multiple Restaurants
05.2017 - Current
Actor
SAG-AFTRA
03.2010 - Current
High School Diploma -
Phillips Academy Andover