Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheyenne Ureno

Rancho Cucamonga

Summary

Versatile professional with extensive experience in customer service and team leadership. Demonstrated success in training staff, resolving conflicts, and optimizing operations at The Coffee Bean & Tea Leaf. Skilled in supporting adolescents with special needs, promoting independence and well-being.

Overview

7
7
years of professional experience

Work History

Supervisor / Barista

The Coffee Bean & Tea Leaf
Rancho Cucamonga
02.2022 - Current
  • Supervised daily operations, enhancing support for store leadership in fast-paced café environment.
  • Managed cash handling, end-of-day deposits, and daily accounting procedures efficiently.
  • Prepared beverages and fresh food items while adhering to safety standards.
  • Trained team members on customer service protocols and product knowledge.
  • Resolved customer service issues promptly to maintain high satisfaction levels.
  • Monitored inventory levels and ensured compliance with cleanliness standards.

Caregiver, Special Needs

California Respite Care
Rancho Cucamonga
01.2021 - 01.2023
  • Delivered daily support for children with special needs in home environments.
  • Collaborated with families to communicate progress and address challenges.
  • Engaged clients through educational activities to foster learning and development.
  • Monitored health and behavior changes, reporting concerns to families or agencies.
  • Created safe, inclusive play environments for recreational activities.

Legal Assistant

Pinnacle Consulting Services
Rancho Cucamonga
01.2019 - 01.2022
  • Assisted attorneys in preparing and e-filing petitions for WCAB (Workers' Compensation Appeals Board) cases
  • Scheduled and coordinated client meetings and legal tasks
  • Drafted and mailed legal documents; ensured compliance with deadlines
  • Managed calendars, maintained confidential case files, and provided administrative support
  • Served as liaison between clients and legal staff for case updates and documentation

Education

Bachelor of Arts - Psychology

California State Polytechnic University, Pomona
Pomona, CA
05-2024

Associate of Arts - Psychology

Chaffey College
Rancho Cucamonga, CA
05-2021

Skills

  • First aid, CPR, & AED certified
  • Assessment & Evaluation
  • Behavior Management
  • Customer Service & Conflict Resolution
  • Team Supervision & Staff Training
  • Time Management & Scheduling
  • Cash Handling & Store Accounting
  • Microsoft Office Suite & Google Workspace

Timeline

Supervisor / Barista

The Coffee Bean & Tea Leaf
02.2022 - Current

Caregiver, Special Needs

California Respite Care
01.2021 - 01.2023

Legal Assistant

Pinnacle Consulting Services
01.2019 - 01.2022

Bachelor of Arts - Psychology

California State Polytechnic University, Pomona

Associate of Arts - Psychology

Chaffey College

Similar Profiles

CREATE PROFILE
Cheyenne Ureno