Cheyenne Ureno
Rancho Cucamonga
Summary
Dynamic professional with experience at The Coffee Bean & Tea Leaf, excelling in team supervision and customer service. Proven ability in cash handling and legal administrative support, ensuring compliance and efficiency. Adept at training staff and resolving conflicts, fostering a positive environment that enhances client satisfaction and operational success.
Overview
6
6
years of professional experience
Work History
Supervisor / Barista
The Coffee Bean & Tea Leaf
Rancho Cucamonga
01.2021 - Current
- Supervised daily operations, supporting store leadership in fast-paced café environment.
- Managed cash handling, end-of-day deposits, and daily retail accounting procedures.
- Prepared beverages and fresh food items adhering to safety standards.
- Trained team members on customer service, product knowledge, and store policies.
- Resolved customer service issues professionally to maintain high satisfaction levels.
- Monitored inventory levels, placed orders, and ensured cleanliness compliance.
Legal Assistant
Pinnacle Consulting Services
Rancho Cucamonga
01.2019 - 01.2024
- - Assisted attorneys in preparing and e-filing petitions for WCAB (Workers' Compensation Appeals Board) cases
- - Scheduled and coordinated client meetings and legal tasks
- - Drafted and mailed legal documents; ensured compliance with deadlines
- - Managed calendars, maintained confidential case files, and provided administrative support
- - Served as liaison between clients and legal staff for case updates and documentation
Education
Bachelor of Arts - Psychology
California State Polytechnic University, Pomona (Cal Poly Pomona)
Pomona, CA01.2024
Skills
- Legal Administrative Support & WCAB E-Filing
- Team Supervision & Staff Training
- Cash Handling & Store Accounting
- Beverage & Food Preparation
- Customer Service & Conflict Resolution
- Microsoft Office Suite & Google Workspace
- Time Management & Scheduling
- Document Handling & Confidentiality
Websites
Timeline
Supervisor / Barista
The Coffee Bean & Tea Leaf
01.2021 - Current
Legal Assistant
Pinnacle Consulting Services
01.2019 - 01.2024
Bachelor of Arts - Psychology
California State Polytechnic University, Pomona (Cal Poly Pomona)
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