Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Cheyenne Ureno

Rancho Cucamonga

Summary

Dynamic professional with experience at The Coffee Bean & Tea Leaf, excelling in team supervision and customer service. Proven ability in cash handling and legal administrative support, ensuring compliance and efficiency. Adept at training staff and resolving conflicts, fostering a positive environment that enhances client satisfaction and operational success.

Overview

6
6
years of professional experience

Work History

Supervisor / Barista

The Coffee Bean & Tea Leaf
Rancho Cucamonga
01.2021 - Current
  • Supervised daily operations, supporting store leadership in fast-paced café environment.
  • Managed cash handling, end-of-day deposits, and daily retail accounting procedures.
  • Prepared beverages and fresh food items adhering to safety standards.
  • Trained team members on customer service, product knowledge, and store policies.
  • Resolved customer service issues professionally to maintain high satisfaction levels.
  • Monitored inventory levels, placed orders, and ensured cleanliness compliance.

Legal Assistant

Pinnacle Consulting Services
Rancho Cucamonga
01.2019 - 01.2024
  • - Assisted attorneys in preparing and e-filing petitions for WCAB (Workers' Compensation Appeals Board) cases
  • - Scheduled and coordinated client meetings and legal tasks
  • - Drafted and mailed legal documents; ensured compliance with deadlines
  • - Managed calendars, maintained confidential case files, and provided administrative support
  • - Served as liaison between clients and legal staff for case updates and documentation

Education

Bachelor of Arts - Psychology

California State Polytechnic University, Pomona (Cal Poly Pomona)
Pomona, CA
01.2024

Skills

  • Legal Administrative Support & WCAB E-Filing
  • Team Supervision & Staff Training
  • Cash Handling & Store Accounting
  • Beverage & Food Preparation
  • Customer Service & Conflict Resolution
  • Microsoft Office Suite & Google Workspace
  • Time Management & Scheduling
  • Document Handling & Confidentiality

Websites

Timeline

Supervisor / Barista

The Coffee Bean & Tea Leaf
01.2021 - Current

Legal Assistant

Pinnacle Consulting Services
01.2019 - 01.2024

Bachelor of Arts - Psychology

California State Polytechnic University, Pomona (Cal Poly Pomona)

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Cheyenne Ureno